Chewy.comReviews of chewy.com

I used to be a big fan of Chewy for a few years, until recently. I ordered dog food on Nov 24th, was told delivery was Nov 27th, then Nov 28th, then Nov 29th. It's 7:15 pm Nov 29th and no delivery yet. I've already been to the store once to buy a bag to tide me over, guess I'm schlepping to the store again tonight as my dogs are out-of food. Sadly, this is the third time in as many months this has happened. I'll never buy from Chewy again, especially since Petco sells the food I use for the same price.

I was super excited about this site until i made my first order, they took the money for the whole order, 2 days later I get my first box ( why they didn't send both together idk) then that night I have another charge for a third of the original amount which is still missing from my acct. So I call them and find out they have a hold on the full amount and once they send the second box they will take the balance two thirds and release the hold. I made clear that they knew that still means that all three charges will be out of my acct for 7-10 business days, they didn't care it's policy. So be aware what ever you soend they will take double and you have to wait until your bank releases the original payment which is not 24 to 48 hours later. This I'd the dumbest policy I've ever heard of and i won't be using them again.

Chewy needs to learn to put better tape on their boxes. Fedex driver has trouble with my packages because they fall apart.

What a scam. I have received countless chewy snail mail coupons over the years and tossed all of them into the trash. Today I received a $20 off for Chewy first order and free shipping coupon and I decided to try it. I added 6 boxes of dog treats into my cart at $10.50 each. I entered the provided discount code and received an error message. I contacted via Chewy direct chat to inquire what the problem was. The person had no idea what the problem was and said it appeared the code I was given did not work. DUH. There was no apology for my time, no fixing their error, no investigation into the problem. Further they refused to provide either a new code or or honor the discount code I was given. Why do I have to argue with some faceless droid about Chewy honoring a coupon THEY sent ME? Who has time for this nonsense? Not me. We seniors get scammed so often... shame on Chewy for taking advantage of us!

The last 2 months Chewy has started adding pending charges for DOUBLE the amount I purchased. They say this is supposed to drop off after 24-48 hours,.... but here we are 4 days later and they are all still present. Add this to the consist problems with shipping times and missing items the last few shipments from them and sadly I will have to purchase elsewhere.

I sent an email on Thursday evening. I explained that we had quite suddenly lost our boy. I asked if I could get a refund for the food, treats, and collar that we had not opened. They did not answer. But I received refunds on the two cards I had used for the last two orders. Then I came home to a beautiful vase with three pink roses and a card. From Chewy. I've been very happy with this company for the last couple years. But now I love them. I will continue to use them for my other pet. And any that will come in the future.

I have been a loyal customer for years. I have bought dog gates, dog food, dog treats etc. So today I order treats for my 4 dogs. Buy 2 get 1 free. For quantity I chose 2 because that’s how many I bought! Come to find out I don’t get my “free” bag of treats because I didn’t select 3 for my quantity! I didn’t buy 3! I bought 2! I tried to cancel my order. Of course it has already shipped! I have had auto ship for all my 4 dogs needs for a few years. Not anymore! I am now a PetFlow auto ship customer!!! By the way my son no longer is a chewy customer either!

The shipping company chewy uses is a joke! On numerous occasions I've received my orders damaged, left at the end of my driveway or near the sprinklers while running. I've called customer service complaining about their shipping company, with no resolutions. I wanted to be a loyal customer but I can no longer tolerate the shipping company chewy uses.