Chewy.comReviews of chewy.com

Lost my order. they wont replace. Customer service lied about replacement. Supervisor sucks!

When I ordered Revolution for two cats, they only received one fax from my vet and they sent another fax but didn't hear back or didn't follow up or something because I ordered Revolution 1 Jan 2022 and on 10 Jan I called and they really couldn't explain properly why they didn't get an answer on the second fax they sent but they said they're calling them again. The cat food and litter always comes on time!

Would be a 0 star review, but that isn’t an option. Ordered over $400 in product for our new puppy. Received everything except for the food. It’s now been 10 days later and I still don’t have the food because it was “lost in transit”. When I called the company to ask for expedited shipping on the item, they refused. When I replied that I needed the food and if they can’t give me expedited shipping or an ETA on when I would be receiving it then I would no longer be ordering through them, her response was, “that’s fine sir”. So, I still don’t have dog food and I don’t have an ETA on when it will arrive. They don’t care about your business or your pets. The WORST customer service ever!

I decided to try Chewy again even though my last experience wasn't that wonderful. Due to the increased Covid risk of exposure, I decided to order cat litter and cat boxes online from Chewy (I have four rescue cats). The litter arrived yesterday, and we couldn't lift the boxes because they were over 100 pounds! The cat boxes didn't arrive, they were held up @ a FedEx place, and listed as "undeliverable" (even though the correct address was on the boxes and we had ordered from Chewy before). I was informed that it would take 48 business hours to correct the address; (why I don't understand a the addresses are already correct) then I would have to track when the boxes would be delivered. I explained I needed them early this week as my husband is having two outpatient surgeries and I need to change all the cat boxes with the new litter before his surgeries. The reason why I ordered from Chewy was to receive items together and fairly quickly! I was informed it would take 3 to 5 days to return the boxes to Chewy's warehouse, THEN, it would take @ least another 3 to 5 business days for my refund! I decided to return the boxes, and purchase them locally - probably I will have to purchase them from several stores. I will NEVER buy from Chewy again. Ridiculous!

Chewy is amazing!!!! We just had to put down our dog of 12 years and Chewy sent us beautiful condolence flowers!!! It brought me to tears, so unexpected and so very thoughtful from such a large company!! Thank you Chewy!!!!!

Chewy is one of the best pet stores hands down and the prices are right the customer service is top notch I will not go anywhere else if chewy stays the way it is right now very dependable very caring I have not used the pharmacy portion yet

CHEWY,COM IS THE BEST ON-LINE PROVIDER FOR DIFFERENT KINDS OF FOOD FOR OUR 3 CATS, MY SISTER, PAM, BUYS ALL OUR CAT FOOD AND LITTER FROM CHEWY ABOUT EVERY 4-6 WEEKS. IT ALWAYS SHOWS UP ON TIME AND IS CONSISTENTLY CORRECT.

This is an AZ company. I live in AZ and wish I could support them, but I cannot. Like any company, they started out great but went sour over time. Their problem is in delivery. I am a kennel owner, and used their subscribe and save. They guarantee a 3 day maximum ship wait if you order at least $35 in merchandise. My shipments are from $300 to $500 on subscribe and save. This last shipment has taken over 7 days and still hasn't arrived. This is the third time they have dropped the ball on deliveries, and many of my friends and other breeders complain about the very same thing. I do not recommend this company due to their inconsistency on deliveries and their inability to learn from their mistakes when a complaint is made. Go to Amazon or anyone besides this company if it's about dog food. Now, if you want a cute dog toy or outfit, yup, they'll get that to you within 3 days, but not dog food. I had to purchase from a retail store which cost me dearly because they could not get this order to me on time...again! Learn from my mistakes and find a bulk retailer like Midwest Greyhound Supply which will save you thousands overall plus it's delivered to your doorstep.