Chewy.comReviews of chewy.com

I have a rather large-boned 4 month old puppy that needed a large breed bed. I was pleased to find what looked like the perfect bed on Chewys.com, with a solid memory foam core and a removable and washable cover. However, it was shipped shoddily, and the memory foam came damaged. Not only was the customer service agent tremendously kind, she immediately reshipped the bed to me with no further questions asked. As they cannot take returns of beds, she was 100% in support of me donating the damaged bed to a local animal welfare agency. Thank you, Chewy.com! You will forever have my business.

Outstanding customer service. And delivery is fast. They are the best. I cannot imagine my life without CHEWY

Class act organization. I have had friends receive hand painted canvases of their pets and I had received a beautiful floral bouquet after the loss of my dog. They have always been easy to work with, they will refund you if you are having trouble finding the right food for your pet and let you donate the leftovers to a shelter/rescue. Wonderful customer service.

Chewy is a wonderful and caring company. I called them 2 weeks ago about a return. I had bought food for my dog and unfortunately, at 19, she passed away. Not only did they give me a refund and tell me to donate the item, two days after I called them about Molly's passing, flowers showed up from them. I can't say enough good things about Chewy.

I placed my first order with Chewy a week ago. Unfortunately I bought a box of 24 cans of a cat food that my kitty did not like (it had liver in it - maybe I can't blame him!) I had 23 cans of cat food I could not use. They said that all I had to do was donate the food to a charity and they would give me a credit on my credit card. It was that simple. Amazing! My local animal shelter is going to get 23 cans of high quality grain free cat food. I will continue to use Chewy!

Trash company who took almost $300 and will not refund it after I have the packages ready for pickup to send back. FedEx is incompetent and won't pick up the boxes and Chewy won't do anything. Had to send food back due to pets allergies and I told them specifically where the boxes are and was told FedEx came out, but obviously didn't or they would have gotten the boxes. It shouldn't take a month of calling FedEx and chewy to get it figured out. Now I've had to file a dispute because the manager would not help they will not refund my money and I have done everything I was told to send those boxes back. I'm sick of playing games they need to do their job. Absolute horrible customer service and no help whatsoever sad that I had to get my bank involved. I won't be using Chewy again they care more about Taking your money and charging out the ass than helping customers and their pets.

I've been using Chewy for years. Recently my cat's prescription food jumped $20 on their site. When I reached out and asked what was going on, they claimed it was a market price issue, even though every other online retailer was selling it for the usual price. When I relayed this info and said I was disappointed in their response, they said they could delete my account. 🤷‍♀️ Price gouging PRESCRIPTION food is a gross practice.

I recently went through the death of my beloved dog and best friend. I had ordered my dog some treats and pet food prior to losing my dog to bladder cancer. I had no idea things would go downhill so fast and that he would pass away before being able to enjoy his treats and the remaining dog food. Chewy's customer service, Rachel, was excellent and very understanding during this horrible time of mourning. Chewy even sent me some beautiful flowers for the loss of my beloved friend. Enough cannot be said about this experience with Chewy who was very understanding and caring.