Chewy.comReviews of chewy.com

Customer service is lacking as a prescription was sent over for my pet. They couldn’t verify it with the vets office cuz they had a couple of locations that had different hours……normal business hours and emergency hours. Well it took over a week so I decided to call. I was in the phone with them being bounced around for over an hour. No compassion or anything. This is totally unacceptable as chewy had both my email and phone number on file if there were any issues. Instead it just sat on someone’s desk until I called. I have used Walmart for my prior pets prescription and it is night and day. Walmart is like a regular human pharmacy that gets back to either the vets office or the client in a timely manner.

We recently lost our 3 1/2 month old English bulldog puppy. I called the customer service center in regards to a few things we had ordered which they returned no issue. On top of it we received a bouquet of flowers and a card selling regrets of us losing our a little olive. These days it is almost impossible to find a company that cares so much about their customers. I’m incredibly blessed and so amazed on how well chewy has treated us. Thank you so much to me and also thank you so much for hiring people were such kind hearts and bedside manner when they lost a pet. Forever grateful

I been with chewy for awhile now but lately the shipping has been horrible. I placed an order for food it usually take 1 or 2 for shipping now its taken a week out. For this matter it's more expense on me I had to go out a buy at another pet store. So please if you are ordering food for your pets beware .

I write to you completely exasperated, irate, writhing in pain since I am covered in fireant bites. As are my 3yr old child and 3 dogs. Once again, my dog food arrived completely infested in fireants. Now, so is my home even after spending 3hrs trying to clean them out. This same thing happened to me in Oct. It is apparent that your warehouse is being careless unloading these since i am finding box cutter slits in the bags and the boxes are then not shipped completely sealed. This was the final straw. I am done with chewy. The savings have become negligible, if even at all, and I will not shake this horrific experience any time soon. My poor son has been whimpering and scratching all night. Please process a refund immediately. This was the final straw- good bye chewy. I hope you step it up for the next potential victims sake.

Chewy treats their employees unfairly! They dehumanizing them by ringing a cow bell when their lunch breaks are done. Stop treating them like cogs in a machine or numbers on a sheet. I wanted to try chewy because of the convenience so this is a real let down..do better chewy.

My two dogs take apoquel, at a combined cost of $150+ every month by autoship. About a year ago, I caught Chewy lying about getting approval from the vet. When I called them on it, they admitted their error and gave me a credit. Now they've done it again. My vet sent me a copy of the email approval they sent last week. Maybe they have new customer service policies or management, but now they insist that they didn't get approval until today (when I told them I will hold while they call the vet). And when I asked them to overnight the meds (for my extremely itchy dogs), they say the best they can do is 1-2 day shipping. UNBELIEVABLE AND UNACCEPTABLE.

By far the nicest company I’ve had to deal with purchasing products for my dog. They ship very fast and always seem to have the items I am looking for even if others are out of stock. I had to questioned them about one return because of sizing issues and they refunded my money and told me to donate the item to my local animal rescue.

We are able to get our pup her billjac dog food from their website, as well as her favorite chew sticks (pumpkin flavor) at a great discount… better than what amazonoffers… and faster on the delivery. Plus when her meds arrive, she gets that bonus biscuit, which she loves.