Chewy.comReviews of chewy.com

The best online shopping site regardless of product. Have used them for over a year, never looked back. would not consider another.

Wonderful experience. Grandfathers dog passed away, we tried to cancel our dog food order but it was already on its way. They refunded us the money, told us to keep and donate the food, and then sent flowers to my grandpa’s house. Amazing.

Some time ago I advised your staff that our dog Sophia Grace had died & we would no longer be purchasing medication from your company for her. A few days later we received a lovely floral arrangement from “Robbie” in memory of Sophia. What a surprise and how thoughtful! We had never received anything like that as consumers. We have purchased special pet food and medications from your company for several years and have told friends about our confidence in your products, good prices, and efficiency in delivery, but now we can tell them about your caring as well. This was a unique experience for us, especially in light of current economic difficulties — an experience that we won’t forget. We have no animals now but will undoubtedly be contacting you in the future. Thank you for being more than just the place where we get dog food.

If I could give minus 5 stars I would. I can't think of another company that has made so many mistakes on a simple order - I just got off the phone with the 5th supervisor I've spoken with (all of whom promised that the problems were corrected but Chewy still continued to cancel my orders). I've NOW WASTED 6 HOURS AND 13 MINUTES dealing with these morons. Will never subject myself to this kind of frustration again, there are lots of other more efficient and responsible pet supply companies out there. Btw, know that if you've had a problem with them and are less than happy, they could care less.

Ordered the wrong medicine for my dog, called less than two hours later to cancel the order. Was told it could not be done! Received email stating product was shipped an hour later. I advise buyer beware. Will not be doing anymore business with chewy!!!!!!

Today I received my order and the bag of food had some rips in the bag, food all over the box. Looked like it was about 1/3 the bag in the bottom. Contacted them to let them know and they immediately sent out another bag. That right there is amazing. The other bag will be donated to my local shelter as is the right thing to do. My dogs love this particular food and it can be a bit harder to find these days. Anytime I've had a problem (very few) they've always stepped up to the plate to handle it. A+ customer service as always.

I cannot adequately express how impressed I am with this company. I have multiple autoships with them for multiple pets. Recently...very unexpectedly...we had to have one of our dogs put down. Needless to say we were devastated. I had just received her medication from Chewy the day before. Hadn't opened it yet, so when I emailed to ask if I could send it back for credit they very quickly responded that they would gladly credit my account. They also said I need not send it back but instead asked that I donate it to a local vet clinic. They expressed their sympathy so sweetly the email made me cry...again. This was on a Monday. Today is Wednesday and I came home to a delivery of a dozen roses and another sympathy card from them. Cried again. Their kindness and compassion is overwhelming. I will never use any other company for my pet needs.

I have used Chewy for years for meds for my furbabies. Recently I had to cancel an autoship due to My Beloved Regal King George was dying of cancer and sadly would not be needing anymore. I had shared w/the rep I spoke with as to why I was having to cancel and we spoke for a while about how heart wrenching this was going to be. This happened on a Friday. That next Monday = 4/4/22 was THE MOST HORRIBLE DAY when King George left for The Rainbow Bridge. An hour after getting home from the Vet someone knocked on the door and it was a flower delivery for me from Chewy in condolences & memory for the loss of George. I cannot express the feelings that ran through me. How touching and the timing could not have been more appropriate (if that is the correct word) What other company does this?? Chewy ~ THANK YOU for making one of the worst days of my life have a tiny glow from the love and care you showed to me & George by sending us flowers 💜