Chewy.comReviews of chewy.com

In a world of customer service horror stories I have to tell you about a good experience. Yesterday morning I opened a brand new bag of dry cat and was immediately hit with a scent that smelled like rancid oil (but cat food never smells good to me so I wasn't 100% sure). I put some in my cats' dish just to see what they thought. Instead of devouring their morning kibble they sniffed and walked away. That confirmed my suspicion that the food was bad. So I contacted Chewy to let them know what happened. Before I even received their email response to my message I had a shipping confirmation that a new bag was being sent. The new bag of food arrived this morning. 24 hours after contacting them I had a new bag of food. Wow! I am so pleasantly surprised. It is rare to have a company go above and beyond to make things right.

I have been very satisfied with Chewy. Their auto ship is very easy to use when making changes and updates. There is no need to chase down prescriptions from your vet because they take care of it all! The Chewy representative was very sympathetic when I called to cancel our auto ship due to the loss of our precious family pet. To my surprise, they also sent a condolence floral arrangement which truly meant more to me than words could ever express. You cannot go wrong with Chewy and I highly recommend them. Thank you Chewy for being a first class company!

I had to call to cancel one of my dog's medicine orders from Chewy which was on an auto reoccurring schedule and couldn’t figure it out on my own so I called customer service and explained that she passed and then I needed to cancel this portion of my orders and the woman was very helpful and canceled for me. Then today I saw the package and card on my doorstep from FTD. They sent a condolence card and flowers! What a wonderful surprise! It is not often you come across a company who makes you cry in a good way! Wonderful customer service!

I have been a customer of Chewy.com for 5 years. I placed all my pet’s needs through chewy.com. Unfortunately I can no longer recommend chewy.com. The customer service that I new and loved has dramatically declined. I have started using Amazon for my pet’s need.

After receiving a cockatiel from my son I needed to order items for my newest family member. When you live in a rural area you usually have 2 choices and that’s either WalMart or Amazon. I decided to try Chewy instead because I heard their products are fresh and the prices won’t break the bank. It’s absolutely true. Chewy really is the best for your non human family members. Their customer service is outstanding. On my second order I had with Chewy I accidentally ordered the wrong size and was able to reach Chewy customer service on a Sunday morning by phone without any hassle at all. I was shocked that a real live human answered the phone with no pushing of buttons to get one on the phone. That was a big plus for me. Jeff was so helpful and understanding. He made the process so seamless and easy. I recommend Chewy to everyone. I will continue to always order my pet food and pet items from Chewy.

I have been ordering regularly from Chewy for years with no problems. This past year I have been noticing that all my products are showing up with some sort of damage due to no packing material protecting the contents. Majority of the time, I've let the issue slide bc the products were toys or dented cans that were still usable. However, in the last two shipments I've received, my cat's food products were so damaged they were unusable. In the first shipment, I had to throw out an entire container of cat treats bc the plastic container was shattered with treats spilled all over inside the box. In my recent one I received today, I found my cat's dried food bag busted open with cat food spilled everywhere inside the box. All the other contents were covered with the oil from the cat food. I called the company about this, and was given a FedEx label and told to ship the spilled dried food back to them. I will be doing so, however, at this point I'm irritated with opening my packages to find spilled food everywhere. It's a wonder that the can food seals haven't been broken.

Be real careful when talking to these fake pharmacy liars.....my pet weighs 6 oz over the limit for revolution flea medicine. these clowns tried telling me that giving my a double dose because of 6 extra oz of weight was not only ok, but they lied about the 11 to 22 lb range wasnt double the dose from the 5 to 11 lb dose......the liars that i spoke with lack comprehension, math and common sense skills

I recently started buying prescription cat food from Chewy for my beautiful 14 year old Bella. Chewy was so easy to use and customer service was great. About 4 weeks later, Bella decided she didn't like that particular flavor of food. I called Chewy and asked them to put a hold on my next shipment, until I could get to the vet. No problem. Sadly when I took Bella back she had cancer and had to be put down. I called Chewy and explained I wouldn't need any food. The customer service dept was so helpful and extremely kind. And yesterday Chewy sent me flowers to express their sorrow. What a GREAT COMPANY!!!! Thank you so much.