Chewy.comReviews of chewy.com

Up until this afternoon, I would have referred anyone to Chewy. I buy all my pet needs from them with only a few from Amazon. But today, proved to be one of the worst days of my life thanks to a Chewy phone in customer service call I made. I tried to purchase some oral flea medication for an older male indoor cat I have who is nearing the end of his life. He is 14 going on 15 and has terrible flea allergies as well. I have been keeping him comfortable and well fed and watered during this time, but his fleas are terrible. He is not okay with me handling him and will not let me take him to the vet. When I tried to order the medication the sheet where I completed all of the animal information kept going blank and would not hold the information. So I called for assistance. Got some seemingly nice young woman who explained I needed a prescription for the flea med. I told her I could not get the cat to the vet. She then told me to trap him. I told her I had to do that when I move three years ago. I took three days and he was isolated and alone in the other house which was vacant. I finally got him into the trap and moved. I told her a second time especially now would be near impossible. I also explained I have two other indoor cats that would go into the trap for the food and warn the cat that needs to be trapped what was up. But honestly I think he would never go near the trap. The girl kept telling me to call SPCA and all the shelters to get him trapped. I told her this was not what I wanted and I knew because of how he is that I could not give him meds even if he could be treated for kidney failure or if it is lymphoma then there is nothing but steroids. All are oral and I cannot get him to take them. He even singles out his one flea pill every 3 weeks;. It takes several trys to get him to eat that. So I ended the call thinking I will must keep giving him the Capstar. This afternoon animal control showed up at my door and told me I had to surrender the animal. The Chewy customer service rep had called anonymously and turned me in for animal abuse? So now I have to let them come in an trap my cat and put him down. All this because I called to get help with flea control meds. At this point, I would not recommend calling and/or giving any information about your pet to any Chewy customer service rep. They are all working from home and not trained to "NOT GET INVOLVED" in the lives of their customers in such an extreme manner as this young woman took it upon herself. I feel humiliated and embarrassed. But most of all heart broken as I am now going to lose my cat before he is ready to die. Trust me if Euthanasia is the best solution for him, then I will have to allow it and have taken in many pets when it is their time. But they let me know. They stop eating. They stop grooming, they stop using the litter box. This cat has none of these signs. He is just not friendly and is wasting as most of my elderly cats have done. This happens with or without veterinary care. They don't live forever unfortunately. Now I feel guilty and completely scared about what will happen next. I have complained to Chewy and I hope this young woman loses her job. Beware! Also, I am not someone who does not take their animals to the vet. I spent near $2500.00 on my other two just for check ups and a dental on my 6 year old female. I had to refinance my house to pay off those debts. But my animals are my children. They sleep with me and I love them dearly.

I would leave 0 starts if possible. I placed an order for dog food. I started the subscription as I figured it would work out great. Well the next day they cancelled my order. I of course went out and bought her food. Then 2 weeks later they inform me they are shipping my subscription. I asked them not to ship it asi had already bought her food and since my order was cancelled I thought it was all cancelled. They shipped it anyway. Terrible service!

I ordered a critical medication for my dog several 3 days ago. The medication always shows up in 1-2 days as per their guarantee for orders over $50 (1-3 day shipping). When I went to check the status of the order with FedEx it says "Delayed" and "The Delivery Date of this item cannot be updated at this time." So I decided to reach out to Chewy for a resolution... After explaining that this is a critical medication that my dog has been without for 24 hours and that I have no idea when the medication is going to arrive now, they basically tell me tough luck and here's a $10 refund on a $70 order for your trouble. After this I told them thank you, but I don't want $10 I want my dog's critical medication. Can you please do something about this? They then basically repeated the exact same things they said previously - essentially ignoring my request. Don't give Chewy your money. If you have a local animal pharmacy around you use them. At least you can develop a direct relationship and you're not some nameless customer they don't give a hoot about.

Very helpful customer service. I was having trouble finding my dogs usual food anywhere. It was sold out online and at local stores. I called Chewy to see what they had available. We normally order a 24lb bag every month and they only had 4lb bags. Thankfully, customer service helped me out by sending a couple of bags at a discounted price (since ordering 6 small bags to equal the one large bag would be much more expensive). The food arrived very quickly and I have since switched food brands to avoid this (now, all too common) problem from happening again in the future.

I have always been a huge fan…but my last experience made me walk away. My account was hacked, I caught it, reached out to chewy. It’s taken 1 month, many calls and the order is still reflected on my account. The customer service was questionable along the way, representatives unprofessional, admitting lack of staff. The only solution I found was to cancel the account. I am devastated that I am no longer a customer,

Hello fellow pet lovers! I fell compelled to tell my story. Will try to keep it short! Long story short, I have purchased from Chewy for several years for my cat. Anytime I had an issue-they immediately resolved it. Usually it was cat treats that came open in transit. Most recently I lost my furry friend and let them know to cancel my auto ship. They SENT ME FLOWERS in condolence! Who does that these days???? This company is amazing!!

Outrageously Bad! Order never shipped. Customer Service had no clue what they were saying. I was given 4 excuses that all proved to be untrue Meanwhile, my pet continues to suffer.

I recieved an EMail from Chewy that stated ALL AUTO SHIP ORDERS EVEN VET Prescriptions will be on sale. Go on the web site No savings. Call the 800 number, and she says there is a misunferstanding. Even though I have an Email that stated ALL AUTO SHIP ORDERS EVEN VET Prescriptions are on sale. Anyone else like being lied to. Even when you actually have in writing that states differently.