Chewy.comReviews of chewy.com

It would be a zero. If that was an option. I had a previous problem where my dog food was out of stock: I apparently received an email to my spam folder??? And after 24 hours of not hearing from me for a reoccurring order I had in place for two years they just didn’t do anything. Left the order we “pending” so once again almost a year later: I have dog food “PENDING!” From June 26th. This time the fraud department flagged my account. Again no call! I gave you a second chance: shame on me! Spend more time with customer service instead of sending our birthday cards to dogs! They don’t eat with out us!

So I’m gonna start out by saying I am not trying to be rude but the costumer service needs to do a lot better . I placed an order on June 23rd for a prescription nexguard flea medication for my 5 dogs who all weigh the same. For like 2 weeks straight they’ve been suffering from fleas and they keep biting and scratching on their bodies. It’s so bad you can see the the redness on their tails and backs . I usually order the same flea medication from 1-800 pet meds but I decided to try something new after I saw your holiday deals . I am now sure I will never order from here again .after I placed my order on June 23rd I understood that before the order can go through they have to contact my vet and confirm the prescription. It took them all the way to June 29TH to ask me to verify my information even though I had already placed an order from this site before and I had no problems. I called out to y’all and I confirmed my information to a nice lady at around 10:38 pm and she told me my order would be shipped out shortly . The next day I get an email saying that my order has been canceled because I needed to verify my info even though I already verified it .I quickly sent out an email saying that I already verified my information and provided proof of it. Chewy emailed back saying that I was right about me verifying my information and asked me if I wanted to place my order again so I asked them to replace my order .Then the next few days the same email is sent out that my order has been canceled and that I need to verify my info . This has been happening every day since June 29TH and today I Decided to call again and I asked them to place my order again because my dogs are almost at the point where they’re bleeding from so much biting and scratching. I ask the lady how much longer the order was gonna take and she told me they haven’t even contacted my vet about the prescription. And that they probably won’t be able to reach out to the vet until after the holidays. Then she said I’m probably not going to get my order not this week coming up but the next. When this whole time they could have contacted my vet after June 23rd when I originally placed my order . I’m sorry but I can’t wait two more weeks for my dogs to get their flea meds when I placed it almost two weeks ago . Im really disappointed with the service and that you guys are extending my dogs suffering .

Chewy is the best ever. I have been ordering from Chewy for several years. I would never order from any place else. Roscoe and I love you Chewy

I can't say enough about how wonderful it is to order my dogs food,medications and supplies from Chewy. Prices are always better than other websites. Customer service is superb (and I've called them several times with special requests or help) and deliveries are always on time. I love ChewY

The worse Online website. they just cancel the order and when you call they never have the ans They will not ship your order. their customer care is pathetic. They are just wasting your time I will never recommend you to buy anything from them.

I’ve been buying my dog food through Chewy for a couple of years now and it’s always been a good experience with unbeatable prices and fast shipping. Recently unfortunately, my beloved dog Emma passed away. She was the cutest chi weenie ever and looked like a puppy still at 13 years old… Anyways, I had her medication on Autoship with Chewy for only about 2 months but had to call and cancel the Autoship which was due to be delivered in two days. They were so kind and instantly refunded me for the medication wether it had shipped already or not. They just made it all so easy for me at a really difficult time. A few days later my doorbell rang and I received flowers in a vase and was in complete shock when I read the note that Chewy had written in condolences for my loss. To some people pets are just pets but to my family they’ve always been just like our children so Emma will be sincerely missed and it really meant a lot that Chewy took the time to make it important. It was very wonderful of Chewy to go to the lengths they did for us, I still can’t believe they sent us flowers, thank you so much, I will forever be a customer.

I just received some nail covers for my dog. They are in a tiny flexible ziplock. Chewy shipped them in a giant cardboard box billed with brown paper. This is so wasteful!!!!

Highly recommend. I love chewy for their amazing customer service and dedication to our animals. Wide selection for all items as well.