Chewy.comReviews of chewy.com

Excellent customer service. I made a mistake and sent my package to my old address. Not only did the Chewy team send me a new package to my new address in no time, they also did it free of charge and made sure to follow up with me to make sure everything was as I expected. Gained a customer for life!

The women and men that work for Chewy have the highest quality of customer service. They should all get a raise, right now. They have been there, through the life and the lives of my dogs. We’re waiting for a box right now. Thank you, Chewy

I signed up for auto ship for medicated food. First disappointment was a delayed delivery. Second time got canceled cause “out of stock” and then got canceled again. Was told by customer service it would restock yesterday and today got a cancellation email… it’s just not worth it. They used to be good. Not anymore

Love Chewy’s, the are responsive to questions but more important so compassionate and caring. Our baby girl Mia recently crossed over the rainbow bridge, Abigail at Chewy’s was compassionate and caring, even sending flowers, cannot thank her enough.

They were excellent with time. I love how they wait for Veterinarian’s to approve special items just for Your pet safety. Thanks so much

I have 18 feline fur babies and for that reason I've been a Chewy customer for a LONG time. Since the pandemic and the supply chain issues my local pet stores simply did not have the stock of food etc. for all of my "kids" but I could always count on Chewy to have the items that we needed. That being said I give them 5 stars for availability. So far my autoship items have arrived on time with no issues, 5 stars for that. The prescription area however is not good at all. There is no way for me to delete outdated prescriptions for the vet food we get..even the ones for fur babies that have passed away many years ago. Yes, I called customer service MANY times regarding this and yes the problem persists. Zero stars for that. I do not order any of their meds from the Chewy pharmacy. They are too important and I cannot take the chance on a screw up. I prefer instead to get the meds from our local compounding pharmacy because I can have human interaction directly, to resolve any issues. As far a shipping goes maybe a few times shipping was delayed but I always order well in advance to counter that problem. And quite frankly, anything I order online with other retailers is delayed by a few days. I have received damaged items due to poor packing. Chewy has always handled that properly and sent me replacements. 5 stars for that. So, the prices for food etc. has gone up dramatically, everywhere. I check the Chewy website frequently for specials as well as other pet stores for the best deals. Yes, sometimes Chewy's prices are the same as other pet stores but again, I have to feed 18 feline fur babies, so quantity becomes the issue, not price. However, no matter what monies are spent, I expect, and have so far received, great service from Chewy. Hopefully that won't change. If it does, I suppose I'll be writing a review to reflect that. Finally, I like the variety of brands they offer, as well as options for amounts such as can sizes and quantity. I even get my wildbird food from Chewy and have been very happy with that.

Always a great experience. Recently dealt with Julianne everything was perfect. She is an asset to your team. One of our dogs passed away and we had to change our delivery date she could not have been more empathetic and accommodating Class Act. Also later that night received flowers from Julianne and chewy with a sympathy note what a great touch and a great company I always recommend them anyways and will continue to do so thank you Paul Arsenault

My mothers dog died. Chewy refunded her last order and told her she could donate the food. They also sent her flowers! Exceeding expectations.