Chewy.comReviews of chewy.com

They changed the price my cat litter AFTER processing my auto ship, going from $14 a bag to $20 a bag which is more than it is sold for in the store. I asked if I could simply be refunded this difference, because I specifically checked my auto ship amount the day it would be processed to make sure I knew the amount I would be charged. So far all they have done is responded with very generic sounding emails about how the “market changes” and they can’t help me. So basically be prepared for them to charge more then you are told you will be charged because they can change the price any any time even after processing the auto ship. Very frustrating. The fact that they keep just giving generic answers about market pricing and are unwilling to assist is what’s frustrating — I know market prices change and I don’t have a problem with that. What I have a problem with is being told I’m getting it at one price, being notified this will be my charge prior to shipping, and then them changing my price and charge amount without my permission after the fact. Customer service has obviously gone down hill.

The customer service on Facebook via messenger have always been great. In some cases they have exceeded the excellence they have always shown m

Cannot say enough great things about Chewy! Great prices & excellent customer service! I ordered outfits for my 2 dogs but unfortunately when they arrived they were 2 big. I called to start a return and the very nice customer service representative refunded my account and told me instead of returning the items they wanted them donated to an animal shelter. I loved that.

Had a recurring shipment of pet food set up to be delivered once a month. Got an email this month saying that they were having an issue fulfilling the order but it would ship soon. I decided to cancel it, and buy food local. I get an email saying that it was too late to cancel but they would go ahead and ship it, have it shipped back, and then give me a refund. It STILL hasnt shipped, and apparently the have no way to contact their fulfillment center?

I'm amazed I ordered at around 7:30 pm on Friday 8-26-22 I received my order today 8-27-22 at 11:15am I'm impressed with the speed of delivery.

Customer service has gone down hill. Another company bites the dust, I suppose it was good while it lasted.

I really enjoyed using chewy for all our pet food needs until my last three orders. First one was just flat cancelled. I called in to see why and they said it was their new security system. Living up to their usual great customer service, they immediately fixed it and gave me a large discount. Second order was placed on a security hold. I called in again but this time they told me I'd have to wait 48-72 hours for their security team to review. I'm using the same account, same address, same card and ordering the same products. What is suspicious about that? The third, and last time, I went to place an order my account was disabled. I don't know what happened but it's very disappointing that their service has become so bad. Certainly not a company you can count on to get your pet food in a timely manner anymore.

Have my dogs prescription on auto-refill with Chewy.com and they shopped it 7 days late. Second time I have run out due to delays on their end. Poorly run operation for something so important.