Chewy.comReviews of chewy.com

So Chewy constantly screws up my order. I am tired of it. I have received 3 incorrect shipments of cat food, and received items that I did not order and that my cat doesn't like. I have yet to get a correct shipment from them. I told customer service exactly what was wrong on my last order, but this has gone on long enough. I cancelled my autoship and closed my account. This should not be a difficult thing to do. Each item has a bar code. You put items that match the barcode in the box and you ship the box. Hire people who can use a barcode scanner. Geez!

WORST COMPANY. They clearly have gone through some IT struggles. My account was hacked so Chewy closed the account, I called in to get it corrected in which they said the reinstated my account but I was never able to log in, not to mention I have now lost all of my rewards and prescriptions details. I purchase over $2k of Dog food a year. BYEEEEEEEE

I recently lost my fur baby Remington. He had been using male dog wraps for the last 18 months. I had a few unopened packs and sent Chewy an email about needing to return them. I got a beautiful heartfelt email back refunding my money and telling me to donate the wraps to the local shelter. Amazing and beautiful to have someone connect with me and then spread love by donating the wraps after returning my money.

This company has been nothing but amazing. The customer service is out of this world. They have great products and services with quick shipping. I lost my African grey Parrot Friday night 8/26/22. I called them to see if I could get a shipping label to send back the unopened food and unused toys(over $100 worth of product) they told me not to worry about it and to donate it to a local shelter or Avain vet and also refunded me the full amount of the order even for the opened used products. I came home from work today to a beautiful bouquet of flowers with a heart felt note.

Every interaction I’ve had with this company has been positive. I’m writing this review to counteract some of the bizarre rambling 1 star ones.

We’ve always had an excellent experience with Chewy. Their customer service is exceptional. Recent example, we had to put our dog down and they were notified as we had cancelled our food order. Their team sent us flowers for our loss. And it was so so thoughtful of them to do that. They truly go above and beyond for their customers, I can’t say enough good things. Thank you Chewy.

My experience with Chewy is the mere fact that they go from great loving & kind customer service with the exception, their next-day or 2-day orders take 4 to 5 days....no problem with that if your order doesn't need verifying with a phone call to Chewy. Plus, the redundancy of the company when things go wrong is exasperating. I am a very busy person and can't come to an understanding why my recent order needed verifying other than was told initially that there had been a recall due to "security" breach of some sort" and advised that this most likely won't be the last time my orders will need verifying. Then I'm later advised by customer service that there was no security breach. DUH??? Who the hey has time to call Chewy when an order has been correctly made & an e-mail received accepting the order; and if they've caught a security breach why can't they EXPLAIN WHAT THE SECURITY BREACH CONSISTED OF? Who has time to go back to Yahoo e-mails in order to check for the mere fact that Chewy is delaying an order because it needs verifying with a telephone call? You then take valuable time after placing a legitimate order to call and verify every period and comma of an order recently placed BUT NOW YOU WON'T RECEIVE THE ORDER TIMELY unless you kick for an explanation. I have no other recourse but to obtain a new credit card number. My guess is that their website needs restructuring as can recall past challenges throughout the years with their website. However, Chewy says all is well, their site is fine; there was no security breach and they can personally help me with my orders if I call them . . .WHAT? Are they saying that I'm incompetent or that they don't want my business? Why would I get a new credit card number and then give it to an employee in a phone call who could be the cause of a breach. IT MAKES NO SENSE WHATSOEVER.

I called and spoke with customer service twice to stop sending refills of a rx for my cat that wasn’t taking his medication. I was assured I would receive credit within 48hrs and never explained to me I’m on auto refill and I have to cancel myself (even though I only had 1 refill) I continued to receive 2 more refills. When I spoke with customer service for the 3rd time they put me through to pharmacy and told me I couldn’t return nor receive any refund! Auto refill should be only for animals that have a chronic condition not for a 1x medication! Not good business and misleading information given on reimbursement!