Chewy.comReviews of chewy.com

Ordered 3 fresh and clean cologne spray. They were tossed in box without bubble wrap or any protection. Caps were all broken.😞

I recently placed an order with Chewy and when it notified me the order was delivered and I didn’t have it I wondered why. When I reviewed my order I realized I didn’t change my address since we moved. I called Chewy and asked them what my options were and they put in a new order and sent it out the same day with no charge. You CANNOT beat Chewys customer service! Thank you Chewy for your help and great customer service!

I called customer service earlier this week, explaining that the dog that was receiving auto-shipments of medication had died. They were very kind and helpful. Much to my surprise, they sent me a bouquet of flowers today! The card said it was because of our dog who had passed away. Outstanding!

OMG Chewy "USE" to be a great company. I have bought prescription food and supplement pills for his kidneys. Placing the order goes fast but what is even faster is Chewy will take your money from your bank account IMMEDIATLEY once you place your order. But then go back to your account and find out the product is out of stock and so are you with the money they just took. They have your money and you have no idea when your product will be shipped. I asked the manager if she was aware of the bad reviews and she said we read our reviews daily. Chewy is NOT RELIABLE if you need to order for your pets.

Excellent customer service received from Lisa. Called about an issue regarding my order and she was able to resolve very quickly and was extremely kind! I am very satisfied and will continue to purchase from chewy. Thank you!

Ordered dog food online. Got email saying I need to call to verify credit info. Ummm why- emailed about this and was told I was all set. 5 days later get email that shipping taking longer than normal but order should be shipped soon. Just got email few days later that they canceled my order. Will not use them again!

Ordered Interceptor on 19th October. Received email stating they needed to verify information. I called and spent 20 minutes on phone verifying information. Was informed it would ship and arrive next day which seemed odd. Saturday called again and was informed order was on hold as I needed to verify the order. This happened three times over the course of a week. I finally call to get a supervisor. After wasting another 30 minutes of my time I am informed the hold will be removed (just as I had been informed the prior three times. I then receive an email stating I need to pick up prescriptions and mail them to Chewy....all a week after ordering online. So much for validating with the vet. Stay away... USELESS CUSTOMER SERVICE. INCOMPETENT. BANKRUPTCY IS IN CHEWYS FUTURE I"M SURE

Worst customer service I have been a Chewy's customer for many years using auto ship. For the last few months several items of my order have been out of stock. I have also had problems with my orders been delivered to wrong address and today the Chewy box blocked my front door, this has happened multiple times in the past, so I couldn't open it to get out. I am disabled so I'm trapped in the house if I can't get out the front door. This is unacceptable and a safety issue. I contacted Chewy and they said that they would put in a complaint with the carrier (Fedex). I told them that it wasn't good enough and they needed to get someone to come back and move the box. The agent told me that I needed to call Fedex myself as it was their problem. I disagreed on this point as I chose to shop with Chewy and paid them but I did not chose Fedex and I did not pay them. They are responsible for the shipping as well as providing the goods.