Chewy.comReviews of chewy.com

Holy moly I went to seven stores, trying to find a certain food. Found it on chewy ordered it yesterday. It all showed up at my door not one can damaged. You guys are amazing!!!!!!!!!!

I ordered a medication, liquid form, that was ordered from the vet, prior to me finding out that the medication caused nausea and vomiting. The box arrived and is unopened, taped shut with unopened bottle inside, and they will not accept the return. Not nice.

Ordered several cases of can food when went to feed my dogs one night and when I opened the 2nd box it had a bag of dog food witch my dogs would not eat,

Chewy is amazing.Their prices are great. I always receive my orders within 2-3 days. Now I just had the best experience. I placed an order on Monday. I received an email on Wednesday that my order had been delivered. When I checked it was not there. I checked my online order and discovered that I accidentally had it sent to my mother’s address in WI! I live in FL. I called customer service and explained. The representative was so nice. She placed my order again using the correct address at no cost to me. When I asked what I should do with the order that was delivered to my mother, she said we could donate the items. Thank you Chewy!

Tried to send a simple gift card to my good friend after having to go through a registration process and payment process I was led to believe he would have the e-gift card with in 1 hour well that didn’t happen so next day I had to call customer service to find out they were waiting on me to call in to verify the order …. If I wanted to call in and go through that hastle I would have never done business with chewy and after having to deal with all that and now a refund I never will. Just go to your local pet store and see what your buying this chewy.com is a joke ! Not a easy peezy place to deal with

I’ve used Chewy for almost 10 years for many pets. Never once had a bad experience with them. If something arrives damaged/opened, they immediately send a replacement, arriving in a day or two. I’ve placed 100s of orders and cannot be happier. I love their auto ship too as I can easily change dates to my needs. When I inherited my moms dog after she passed, I ordered pet bed stairs. She would not use them I contacted chewy and they told me to keep them and refunded my money. Then she starts using them so I contacted them again and asked to be charged again for them (refund had already came through) , they told me to keep them, no need to re-charge for them. It was a $40 item. The only down side is many of their sales or deals will only apply once, not allowing you to buy multiples. Say it’s cat litter tor 50% off -they let you buy 1 only. That is my only complaint.

I went to Chewy after hearing some heartwarming stories but after being a customer I found that they just want to inconvenience you the entire time. After placing my 1st order I was smacked with an email saying I needed to call in to verify account info. No other company does this and if I wanted to waste time on the phone I would be calling to place orders. So after some back and forth on an email string I said whatever and called in thinking this would be a one time deal. It was super fun waiting on hold and wasting my time. So I call in and get explained that they do this for "security" reasons. If you have any knowledge on security or even just common sense you soon realize this is wasted breath. They literally ask you questions that anyone who would have hacked your account would easily access: name, address, last 4 digits on CC and what your pets names are lol. Like what a joke that they pass this off as security. If they cared that much they would have MFA setup etc. Fast forward 3 months and they put my autoship order on hold until I called in to verify my info again. That was the final straw. I am never ordering from Chewy again. I discussed this with support and they escalated my case to a supervisor who took a week to email me back just to give me a copy and paste response that they do it for "security". I was never once told the actual reasoning why I was even flagged, they're customer service reps are pretty worthless and all just send a blanket, generic response. I talk to others with chewy who haven't had to call ever so it makes me think it's something they are doing on new accounts. So if you want a headache just to get an order feel free to try chewy but I will never purchase from a company who is completely inept at understanding account security like this. I literally work in IT and can professionally tell you this order hostage isn't helping anyone.

Excellent service getting out of stock items to us in record time! Very grateful! Happy Thanksgiving 🦃 to all!!!