Chewy.comReviews of chewy.com

I recently had to have my horse euthanized due to illness and age. I got a notification from Chewy about an autoship order for him the same day. I tried to see if I could cancel this and sent them an email. I received an email about a day later where they express condolences for my horse and asked if I would pay it forward and they would credit my account with no return needed. The letter was so sincere and such a wonderful thing to get from a big company, I was admittedly surprised and touched by the letter. I took the supplement for my horse to my veterinarian who will donate it to another horse lover in need. Not only that, but I was the recipient of flowers from them the next day with a note of condolence and support. I was so touched by all of this and it lifted my heart to know that a big company would take the time to do this for a complete stranger. I thank them and I have told all my friends about this great customer service. I will be forever impressed by their actions and they have gained my full support for as long as I own my pets. Thanks Chewy!!

I stopped using Chewy for 2 months, after 100% of the shipped orders were wrong AND severely damaged (not by carrier) and late (choice of carrier). They intentionally pack damaged items. I have yet another damage, after receiving pleading emails, about how they'll do it right, going forward. I've had at least 6 full refunds and chargebacks, I've done so far. Moreover, the CS, never replies, (sent over 18 photos to Chewy) except for some boiler plate, finger pointing, bs. Order arrived today; now, guess what? Severe damaged to at least one can of Dog food, (they usually leak all over the box), when they're damaged this bad. It's intentionally done. Intentionally, by Chewy warehouse.(We have proof, as chewy, using printed Chewy tape, wrapped up a container of cat treats, because it was severely damaged, and shipped it anyway, many photos). They tried to blame FedEx, but since it was INSIDE the box and because the tape used to wrap the treats,was stamped "Chewy", I'd have to think that FedEx, doesn't open boxes and then, use "Chewy printed tape, to wrap up cat treats. I'll never believe differently. It's actually, surreal, they don't care at all. Sure, they'll refund it, but, at what point does an apology just not cut it anymore? It's obviously insincere, it's repetitive and unless people lose jobs over it, & the company is punished by loss of sales, what will change? You guessed it. NOTHING. I'm calling for a National Boycott. Until and unless they learn that the customer is,the bottom line, in fact, is the ONLY line, they'll profit, as you struggle to make ends meet. By Anthony Jones, Brooks County, USA.

The worst customer service. I’m sure it is a trickle down affect ,coming from the top since a manager could not even help out. Talk to several customer service people on why I was not receiving my autopay delivery and they all failed to resolve the problem. Promised several times that I was taken care of but again the order was not submitted. Definitely need to find another Company since our dog’s prescription food was delayed for 3 weeks.

My Wife and I have 3 dogs and the big guy Duke has been chewing on his paws. I called the customer service line and I spoke to a young lady by the name of Bailey who was very helpful and polite. We discussed Dukes problem and she told me that dog food with grain in it will cause dogs to have allergies to grain. She was so helpful and I have to give her and Chewy a 5 out of 5. I would recommend them to anyone that loves their pet. Once again thank you Bailey. You are a true inspiration and I wanted to thank you. Best Regards, Brad Sanguinetti

My dog broke a kong ball I purchased at Chewy. The ball got stuck on her lower jaw and she could not eat, bark, or drink. It could have been a disaster if I was not home. I tried to warn other people on Chewy.com reviews but Chewy will not let you post a negative review. How can that be right?

Purchased my dog's medicine from Chewy and they are horrible at returning your money if the dog passes away. Stay away from purchasing from them.

My dog became violently ill from a product from chewy that my vet confirmed was contaminated with bacteria that can be fatal and cause hemorrhagic diarrhea. Chewy did not repost my review of the item and they did NOTHING in response. They continue to sell this item. DO NOT buy from chewy

Me and my family are very happy with chewy.com. We had two dog training collars that had on/off switches that broke and I notified customer service and they replaced the collars without any problem. We will continue to shop with chewy.com.