Chewy.comReviews of chewy.com

I contacted Chewy's customer service as I walk with a cane, unable to bring my packages from downstairs, especially when cat litter is included. I asked the Rep. to please request signature so the FedEx could bring the packages upstairs as they did until last month. She indicated I was the one who could request the service. Not true, I don't need to see my signature to confirm I received the package. I canceled my account and was told my shipment 2 of 2 was canceled, I thought it was in transit. I immediately placed a new order, now I am getting two huge orders, almost 500 dollars worth of cat food. I cannot refuse the package, I need to take it to a FedEx location. Chewy is great, they have everything I need, but this experience leaves me no choice but to go elsewhere.

We used Chewy.com for years for prescription medications for our dogs. When our beloved lab passed away suddenly, we had already received his new meds in the mail but had not yet used them. Chewy said they couldn't take them back but gave us a full refund anyway. They were very compassionate on the phone, and then sent flowers with a sympathy card. What a wonderful company!

Signed up for auto ship after years of ordering on my own. First order arrived as expected. The second order was charged to our account, but didn’t arrive and there was no order update as to when to expect it. My dog had one day of food left so I contacted them. I was informed that the product was back ordered. I had not been informed even though they charged me. I have used Chewy because you save a few bucks and it comes to your door. After years of dealing with them I have decided not to purchase dog food from them.

Miserable order handling. I re-ordered prescription food for my pet which chewy already had the vet authorization from a previous order, yet a full week later the order was still shown as awaiting authorization. This is not a luxury item and is essential to my pets health and I am beyond disappointed at how poorly the order was 'handled'. Zero communications from Chewy, with the only action taken being charging my credit card for merchandise never delivered.

I can’t say enough good things about Chewy! We have to order a prescription food for our cat, Azora, and Chewy has bern such a reliable source for getting that food. At times they were out of stock with certain foods, I’d always get 10% off my next order once the foods were back in stock. The reps are the nicest people ever. So caring and helpful and understanding. I just love dealing with them.

I called Customer Service to cancel a cat food subscription on my account, because my sweet cat of 14yr had recently passed away. The Chewy Customer Service Agent was amazing and kind, offering heartfelt condolences. Then today I received condolence flowers from Chewy. I can't describe how surprised and touched I was...and grateful! This level of thoughtfulness was so unexpected! I have always been impressed with Chewy, but this was way above and beyond what I would expect from a pet supply company - or any company! I will always be a Chewy customer because of how outstanding they've been for me and my family!

I have a 15 yo. dog, that has a very picky palate. I purchased 2 cases of a food I believed he enjoyed. Upon arrival, he decided he didn't care for it anymore. I called Chewy and they said there was no reason to return the items. They gave me a full refund and said I could donate the food! I love this company!!!

Chewy has the best customer service! Easy, helpful, and understanding! Thank you customer service representatives.