Chewy.comReviews of chewy.com

For anyone thinking about paying to speak to a telehealth "vet" via Chewy's online chat, don't bother! You're better off doing absolutely nothing. They won't give you the vet advice you paid for, but they will regurgitate vague answers that you already saw on Google. Some random guy on Reddit can probably help you 10 times better than Chewy's so-called "Certified Veterinarian". Save your $15 for someone who can actually offer you even a drop of useful information. I hope they stick to just being pet Amazon because their automated responses are garbage. Shout out to "Shannon B"! Thank you for wasting my time girl!

I have been a long time customer with Chewy. My beloved dog died recently and I had to cancel an auto ship order that was in transit. Not only did Chewy refund my order but sent me flowers! Those flowers meant so much to me ! I can’t tell you how that act of kindness affected me !! Thank you so very much!

Omg I'm so very thankful I checked out chewy website on black Friday. I do alot of online shopping since covid a few big companies what a disgrace. After a long wk dealing with another co.pany for fruits and nuts and the horrible service I was really iffy. I however are super impressed. Idk if it supply and demand issue but can't buy certain foods anymore fir our animals. My mothers 16 yr old cat only eats certain kinds of fancy feast which you really can't get at super markets anymore. She is very picky but the princess of the house. Hate watching my mom struggle finding food. She's a stage 4 lung cancer patient in treatment and most days very weak. So I found what I was looking for with chewy. I made a order o e day it arrive the next day!!! I am so impressed I signed up for monthly drop offs for her 2 cases every month so she isn't obligated to go to the store every single day. These companies do not know our daily struggles but just honesty and good service goes a long way. So a yr of cat food and a air fryer for mom this yr for Christmas I'm sure the catfood is going to be the star of the show!! Thank you so very much chewy you have no idea how much you are appreciated!!! Happy holidays everyone

I ordered two Kong toys for my daughter's dog. When they arrived, I realized that I should have ordered the medium size. When I contacted them about exchanging the toys, I was told they would issue a refund. I was asked to donate the toys to a local shelter. My initial email was responded to in a very timely matter. I appreciated not having to go to the post office to return the items. The mistake was totally mine, but Chewy made it easy for me.

Price was good. Bought two cases of canned dog food. Several of them were dented to the point that I could not use a can opener. It wasn’t shipping because they were shrink wrapped in heavy plastic and were not on the outside of case.

We have used Chewy for a few years and have only experienced 2 issues. The customer service was exceptional both time. All the way down to the reps tone of voice, willingness to help and immediate resolution! Thanks for giving us a great company to use that truly still cares about customer service!

Chewy has always been great. We order a lot and often. I got a promo code card in the mail and tried to use it on our order today. The number would not work, so I called customer service. It was for 20.00. The agent said she could give me a 10:00 one, only when I said that was not what we were supposed to have….she gave another 10.00 like she was doing us a favor. This is not what I expected from a company like this, very disappointed. I will be ordering from the direct food companies from now on instead of Chewy.

I order a large supply of puppy pads, bag of dog food and some treats. Then my 13 year old dear companion, Fred, my miniature dachshund, became serious ill, likely leukemia, and I had to put her to sleep. In a few hours I called Chew, remembering the order, to see if it could be canceled. They would try, but regardless they would refund the order and I can donate it. The thoughtful person also asked about Fred then and let me know if I need to talk to anyone about her, just call, they there 24/7. Then today I had a beautiful bouquet of bright yellow cheery flower from my friends at Chewy. Roses and mums. Besides the good service I’ve always received, this was the unexpected extra mile that no one expects. Thank you Jacob and chewy family.