Chewy.comReviews of chewy.com

My shipment got lost again. I think Chewy was sold and has gone downhill. Fire the CEO... and get rid of FedEx.....

I have had nothing but amazing experiences with this company's customer service. Most recently, one of my fur babies passed away. Chewy refunded a $100 order that I forgot to cancel... And asked me to donate the food to a shelter rather than have to return. The customer service rep took the time to really talk to me and offers some truly comforting words. Then they actually sent me a floral bouquet expressing their sympathies. Talk about above and beyond.

I have been using Chewy for products that deal with my mastiff who has allergies, skin and ear issues for a couple of years. They are a remarkable company who will not only back up their products but will do everything possible to make sure you and your pet are happy with the product. They still amaze me

This is the first time I have tried to buy Gift cards from Chewy. It is the worst experience I have had with online purchases. Their customer service is worthless. Got cut off twice then tried to speak to a supervisor which is what chat suggested, just as bad. Yes, I have made purchases through them with no problems. I cannot find out how to print the gift cards, no one seems to know how to help me achieve this. Maybe they should consult with Amazon which is a piece of cake.

By far the best company I have ever had the pleasure of dealing with! Super nice and excellent customer service reps as well as lightening fast shipping. Lowest prices, accurate descriptions and correct orders received every time. Chewy is the best retailer by far than all others and I am a loyal long time Chewy customer. The go above and beyond which is impossible to find these days with any retailers!

As far as Chewy.com goes, I've only had GREAT experiences. The autoship is always on time, the feed is always fresh, the prices are good, and the customer service is fantastic. The feed I get is always within a few weeks of the manufactured date stamp. The one time I had an issue (incorrect feed shipped), they had the correct feed to me within two days, and it was a very easy phone call to customer service.

Thank you Steven from Hollywood, Florida. After talking to Steven last Sunday re: canceling a medication order for our Old Horse that passed away.. Steven expressed how sorry he was for us and 24/7 someone would be available if we needed someone to talk to for support. A couple days later we received a bouquet of beautiful yellow roses with a really nice message attached. Wow!! Not expected, and greatly appreciated. Thank you Chewy, and Steven for helping us get thru this painful time.

I’ve got nothing but great things to say about “Chewy” the pet food company. I called them, to return an order of dog food that hasn’t been opened, since our dog has passed away. They said that they would refund my money and to donate the food. Then, I received these flowers from them. I’ve never seen a company who cares this much about their customers. I will forever be a customer of Chewy.