Chewy.comReviews of chewy.com

For the past few months, and several other times they dont have the food i order and they just dont send it or tell you ahead of time. Pretty poor service and they dont try to correct the situation.

No matter what you order they email you and say your order will arrive in 1 day. It never does. Can't they just be honest and say when it really arrive? They are also no longer have the attractive pricing they used to. It's now the same as what Petsmart charges. If it wasn't this stupid time of year with holiday shopping traffic I would have just gone to Petsmart. Sad that Chewy is not what they used to be.

My experience with Chewy has been nothing but a positive one. They helped me with getting an order returned for our cairn terrier that passed away recently and then, refunded the money. Today, I received a beautiful arrangement of flowers in her memory. This company far exceeds any other in the marketplace in my opinion. They have sent more than one email from different people within the organization offering condolences on my dog's passing. To me, this is customer service and in today's world - it's a positive experience. Thank you to everyone in Chewy for going above and beyond for your customers and their pets!

Once again, the shipping took a week! So disgusted that they ship my order from AZ when I’m 100 miles from Jacksonville, FL shipping Ctr. WILL NOT PUT BOXES INSIDE MY GATE! I have begged and pleaded, to no avail. Now prices have gone up $2 to $5 per product over Walmart! So you really ARE paying for shipping!

Unreliable and inaccurate delivery information provided between Chewy and Fed Ex. Delivery arrived 2 days late causing extra time, effort and expense. Have closed my account with them after they offer a $15 credit for future orders. I’ll spend it with Bark or Walmart.

I was extremely touched to open a surprise box from Chewy. They sent a dozen beautiful roses after I called them to close my mom's account after she passed. Notifying banks and most other companies about Mom's passing was heartless and frustrating. However, this gesture lets you know there are still good people in the world, and you are not alone. In addition to reliable and superior service for years, they did this for me. Thank you.

Company canceled my order and did not notify me had me thinking it was on the way. Support was not helpful at all with situation.

After my cat passed away last week, I had a lot of unopened food that is auto shipped that I wished to return. After they realized why I wanted to return it, I was told to donate it instead and they would credit my account. I couldn't believe it. I learned that the Providence Animal Rescue League is having a donation event next Sunday and I plan on bringing all the unopened food to the event. I am so amazed that this company was so thoughtful regarding my situation. Not only did they accommodate my needs but they are helping animals in need. They also sent me a bouquet of flowers to show their condolences. I will definitely be choosing this company for the next cat/dog that I rescue.