Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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customer
I would just like to thank you for taking care of my fur babies for the past several years. Both have gained their doggy wings and I truly appreciate your sincere thoughts and your flowers. No one has ever given us flowers for any occasion much less for my fur babies. So I thank you greatly. Sincerely, Samantha Hawkins
Trixy
I literally wish I could buy everything I ever need from Chewy. They have hands-down the best customer service I have ever experienced. Whenever there has been an issue, they resolve it no questions ask. They are extremely easy to get a hold of 24/7 and they have always resolved the issue. The only pet supplier I will order from. With that says, whoever is shipping the packages, doesn't do a good job. Things break, boxes damaged, etc. But the company always makes it right.
Art
Wow! I am impressed. Received my order two days after I placed it. Great products and the best prices. Everything works great.
Dog L.
We ordered Simparica (Rx item) from Chewy on Nov 12th and we still have not received it (it is December 4th). We had to send a paper Rx from our Vet for the order which we expected. However, Chewy's delivery partner OnTrac lost our order & now Chewy is saying we need to get another paper Rx from our Vet for a replacement order. How does this make sense? They also will not send the original Rx back so we can fill it somewhere else. So frustrating! We used to love Chewy, but ever since they were acquired they no longer offer 2 day (reliable) shipping & their customer service has gone downhill. Meanwhile our dog is overdue for his flea and tick medicine and Chewy doesn't care.
Brandon S.
STOP USING FEDEX! FedEx is horrible: packages are left in the wrong location and/or damaged, consistently late… these issues are not directly chewy’s fault but until they can use another service, they’ll have to take responsibility.
Bobby
Chewy itself isn’t the issue, their CS and quality of product are great. It’s who they contract to deliver and the quality of FedEx that is the issue. Dropping the boxes by the mailbox on inclement weather Day’s is unacceptable. I’ve cancelled my 2 box, 3 item subscribed delivery bc of FedEx. Going forward, I’ll pu or have Hollywood Feed deliver same day.
Todd B.
I do not like chewy shipping it sucks I wish they had one delivery provider or the two FedEx and ups. Second update your package tracking and app it's confusing and primitive most of the time it's not accurate. I am not happy With chewy honestly not sure how they remain in business.
Harold R.
Have nothing but praise for company is.. when I contacted you about my dog passing nothing but compassion for me and you refunded my last order with ease. You also sent me flower arrangement which is lovely. Nothing but great service from day one. Recommend you highy
