Chewy.comReviews of chewy.com

My package was delivered to the wrong address and when I called customer service the woman immediately sent me out a replacement. That's what customer service should be like with every company.

Absolutely terrible customer service. I just spoke to one of the rudest human beings in recent memory. I'm desperate to get my old dog his food and when I called the woman I spoke to was extremely rude, condescending, insensitive, and she kept talking over me. I have been an excellent customer and spent hundreds of not thousands with them. The way that they are treating me and my dog is not right. My dog is suffering because of this and there is nothing I can do about it but, write this stupid review that accomplishes nothing. Ugh. Fair warning to all vulnerable pet owners. This company is owned by PetSmart which tells you everything you need to know. Corporations only care about profit - not providing professional service.

Absolutely love them instant deliveries and super amazing customer service could not say any better things about this company and they way they do business. They are definitely they best company that sells pets supplies

A package for someone else arrived at my home with my address. I reached out to Chewy to return the item. They responded saying to keep the item if I had a pet that could use it, or to donate it. The bonus: it was a dog bed and I was about to purchase one. What a great Christmas present for my dog and me!!!! I am now a Chewy customer and will get all of my pet supplies from them.

I had a problem placing an order on line the evening of 12-28-2022 so I went on line to get the customer service phone number today 12-28-2022. Google promptly displayed the number which when I called it, a man named Eric answered and completed the order. TWO thumbs-UP. That's what I call GREAT customer service. Bob O'Haver

Such a great customer service experience! Shelly was personable and helpful, and actually talked to me like we were old friends; not like she was reading from a script. She addressed and corrected my issue right away. Without being pushy, she made me aware of a product I hadn’t thought of. From what I’ve seen, the company’s philosophy empowers and appreciates its employees, and it shows.

I ordered a gift card for my daughter, I had to call 2 times to verify my info, she still doesn't have it, it's been 4 days since I ordered it. I will not be getting any gift cards from this company again.

I ordered a Chewy Gift Card for my son. 3 days later and they're still asking me to confirm some sort of info. I gave it all to them 3 times. (3 DAYS) Today I finally cancelled the Gift Card order ( which took them about 2 minutes) and I sent a PayPal Cash Card. Bingo, went right thru. SHAME ON YOU CHEWY !!