Chewy.comReviews of chewy.com

Such wonderful customer service ! Janice, the pharmacist employee was so kind when I called to get refund for medication my dog Rocky that I had to put to sleep. I even received a bouquet of flowers today and am very touched. I will continue to use their service for my orders for my cat and any other pets I may have.

Chewy has ALWAYS been great with me whenever I have called customer service. Today, I read this article about how Chewy donated to help a terrible animal neglect situation in Mississippi. (Look up humane society cats neglect Mississippi) Gooooo Chewy. One more reason to tell others how great you are.

I was out of Dry cat food and earlier this week I was trying to get from Petco.com Was more $$ on Amazon and I've sometimes been getting from Petco.com or PetcareRX.com, but petcarerx didn't have it. I tried to get from Petco.com on Jan 31st. Placed a Same Day Delivery order, and had to add 3 cans of Dog food to qualify for same day. The dog food was delivered and NOT the Cat food! So I called Petco.com. They said they didn't have it available. I was PISSED! Why take my $ and act like you have it, if you don't!? The guy BARELY spoke English. I finally said well can I get the 15.5 lb bag then? Same Day? He said I could. I asked for a discount for my trouble. He gave me $10 off and put through the order, which was ALSO supposed to be for same day. AGAIN- It DIDN'T arrive! I called back LIVID. ZERO explanation for how they could TAKE MY $ (AGAIN) and NOT HAVE the item and deliver it. I was so angry and Totally out of the dry food which I supplement for my cats. They mostly eat wet but one is a diabetic and the other isn't and the one who isn't doesn't eat the wet really. I emailed the Petco corporate office and got a really pat, pathetic response with ZERO intrest to make this right. So I filled a complaint with FTC for unfair, deceptive business and trade practices for Twice taking my money and not having the product available. They also haven't refunded me yet. I then went to CHEWY.COM who I've not often ordered from. They had EVERY item I needed, I placed the order, and they had a $30 Gift card offer off $100. I canceled my Petco.com auto ship repeat delivery, and ordered all items from chewey to get the $30 GC. Chewey delivered my items, REALLY WELL PACKED the NEXT DAY! I was impressed! In the past Petco.com has sent many can cat food orders so poorly packed cans were busted open! Several times and MOLDY. So I got my items from Chewey in ONE DAY and got a $30 CG and am autoshipping from Chewy now! PETCO.COM SUCKS. They truly do not care! I'm going with chewy now and pray they'll continue to be as great as this experience was.

We recently lost (put down) our dog. I had one full, unopened case of prescription dog food, in addition to other recently purchased food and pharmaceuticals. I called to see if I could get a refund for the case of food only. When I explained the situation, and the rep, Courtney, wanted to know the full story, because I was crying, not only did she refund me for the case but for everything I purchased in the last six weeks. I was able to donate the food. Yesterday, I received from her a vase with flowers. I have never in my life experienced such loving kindness and sympathy. For all the years I have dealt with Chewy, they have always put customer satisfaction ahead of profit. I highly recommend Chewy for ALL your pet needs. They are a first-rate business with caring representatives to serve. Thank you, Chewy and Courtney! Your kindness meant a lot to me as I grieved the loss of my dog.

Always had a good experience with them.However, sometime I get another order instead of original.

Chewy.com customer service rep Samantha is a angel. We sadly lost our 14year old dog last week and while calling to cancel auto ship and return items that had just shown up She was great! Really helped in a difficult time. Then if that wasn't enough Chewy sent us a condolence today that was touching and considerate. This is how you build great customers!!!!!

We ordered some "prescription" food for our cat who ended up in the hospital and was going to need this specific food when he got home. It was food that the vet had to confirm for Chewy that we needed, so basically prescription food that was also pretty pricey compared to a usual 20 lb bag of cat food. We spent $150 dollars on dry and wet food and it was delivered to our house. We sadly had to put our cat down in the hospital. We still had this box of unopened wet and dry prescription cat food. We called to return and get a refund for the food, to which the customer service lady asked "was there anything wrong with it", no, and then she asked "did something happen to your cat", yes we had to put him down. Her response was "that makes this different then, we will give you a full refund and please take that food to a local shelter". So we got our money back and took the unopened full box of food we got from chewy to our local shelter. We were really impressed by that, and it did not end there. Already we were really touched that they handled our situation with such care and kindness, but then a couple days later there was a box at our door and we got flowers and a heartfelt sympathy card from the customer service lady we spoke with from Chewy when we called about returning the food. I was blown away that they sent that to us! I have never heard of this from anyone else so experiencing it first hand was really amazing. So thankful and truly grateful to Chewy for their kindness and thoughtfulness of our hard situation. If you are not a customer of Chewy let this be an example to you that they will take care of you no matter what happens and always do the right thing.

We had to put our dog down yesterday, I contacted Chewy.com to cancel future orders. Yvette was so kind and sympathetic, they really do care about their customers. Today the sent me a beautiful bouquet of flowers! We will be getting another dog in the future and I can guarantee they will be getting my business again. I can't thank them enough!