Chewy.comReviews of chewy.com

I've used Chewy for years and it's past time to write a review. My orders have been consistently correct, delivered fast and been very convenient! The only one time a product was incorrect, they immediately replaced it the following day! GREAT service, I will always use and recommend this company!

We where customers for a few years, but after we decided to increase our shopping cart, problems started and we were not able to get in touch with person for help. Later I found a way to reach company thru marketing department. Canceled our account and moved to a local pet store. Same dog food there cost the same.

Chewy is a great company and has amazing service. They go above and beyond for pets and their owners. Not only are the prices great and free shipping is welcomed, but there are things they've done for me and my animals that I'll always be grateful for. A few months ago my cat passed away and I had to cancel an autoship order of cat litter, food, and toys. After emailing customer service and asking for a refund, they were extremely understanding and compassionate. Not only did I get a full refund, but they sent me a bouquet of flowers and a handwritten letter. I have multiple pet profiles on my account. My cat, dogs, and parrots. I have their birthdays on the profiles and whenever it's one of my animals birthdays chewy sends me a handwritten birthday card. They've been doing it for me for about 3 years and never missed a birthday. One of the days last month was national bird day and on that day I got two mysterious packages in the mail. I had no orders coming that day and the packages were too small for it to be anything I bought. Upon opening it, two acrylic paintings of my birds were inside. Hand painted. They were signed and dated and beautifully painted. Absolute talent this artist has! Chewy is an amazing company, one of the few large companies in the world that truly cares about their customers and goes above and beyond without even having to. If this isn't a reason to start ordering through chewy, I don't know what is! The food is always affordable and they always have deals. I get my pets prescriptions on there, food, toys, and everything in between. They are extremely informative and knowledgeable about animals and their care. I never regretted joining chewy and I will always be a customer! Thank you chewy for making my animals and I happy and healthy (and saving me money!)

I ordered a covered cat litter box on the 2 of Feb didn't get shipped until the 9th and now it says wont be delivered until the 17 when a few days ago they said it would be delivered on the 11 so I through out my old cat litter box thinking it would be here today and now I have to go and purchase another one never will I order anything again poor communication done with chewy

This is a company that may be a little more expensive but I found they go above and beyond customer service. I moved and forgot to change my address for the auto orders I do. When I saw they deliver it to my old address ( another state) they send me, free of charge, another order! How many companies do that? Another time I ordered too many flea products. Rather than have me send it back to them, they refunded my money and told me to please donate what I didn’t need to a shelter, which I did They have my loyalty forever

I was getting dog food through Chewy on autoship. The shipments were always on time. I never had any issues. Our dog became ill and we needed to change foods. It was easy to stop the auto shipments. After about a month of trying everything we could, we had to have our dog euthanized. I wrote an email to Chewy explaining what happened and requesting to return the unopened bag of food I had received in the last shipment. To my surprise, they sent an email back offering their condolences and informing me they had issued a refund and there was no need for me to send the food back! If we had another pet I would definitely use Chewy again.

I’ve used chewy for the last 7 years for my 4 cats. There has never been a time I’ve run into trouble either with a delivery issue or dented can issue that they have not made it right. Immediately. I appreciate their customer service and support. 10/10 would recommend

I ordered meds through Chewy for my 11 year old Doberman - they were great about getting the prescription from my vet’s office, shipping was fast and price was reasonable. Sadly, we had to put her down a few months ago, after months of reminder emails that it was time to order her meds, I emailed their customer service department asking them to please stop the reminder emails because they make me sad. Not only did they send back a very sweet email and stopped the emails, they sent me flowers!! Amazing and unexpected customer service and I am a chewy customer for life!