Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Mustlovecats
Chewy is the best! Just because, they gifted me a super cute Chewy hat, card and bandana! Anytime I needed to reach out to them, I've been amazed at their outstanding customer service. They truly care about their customers. Thank you again Chewy!
Michele A.
WOW. Two days in a row a friendly, REAL human answered the phone on the second ring, fixed the issue and went above and beyond! FedEx delivered the first bag down the street to a neighbor's front door. In the meantime, Chewy sent a replacement bag for free pronto. When I called to inform them the first bag had finally reached us, they insisted on giving me the second bag free. Warm, friendly, real humans - IMAGINE THAT.
Smilely
Had a package that was only half shipped. Called into customer service to find out my vet didn’t approve it yet without seeing my cat again. The lady, Diane, was going to keep refreshing her machine for when it came in. After I found out the vet wasn’t going to, Bernard, sent a message to Diane and they were SO pleasant, helpful, and understanding. Love it there!!!!
Robert
I have autoship setup for every two weeks and my two week mark was 03/24. The items stated to have shipped on 03/23 and it is now 03/28. The package is supposed to arrive tomorrow, 19 days instead of 14 days. We have ran out of our supplies so I had to run to the store to pick them up. The reason I got chewy was the convenience of not running to a packed pet store after work. The representative stated something about a 3 day window but the package will now arrive 6 days after the date it was supposed to ship. All I was told that there must be delays due to the weather which was not shown anywhere on fedex, nor notified by chewy, and the weather has been fine within my area (as far as I am aware). The representative was very friendly but provided no resolution to my issue. I just have to wait for my supplies tomorrow. As a newer customer, I am planning on canceling soon since the “convenience” is now an inconvenience.
Marbles
Chewy used to be a good place to order pet food and supplies from. However, within the past year or so, it has gone downhill drastically! Items are always out of stock, they send expired and spoiled food, the coupons advertised never work, false claims, etc. Plus shipping takes a week now and no longer the 2-3 days as they say. Be advised to stay away from this company!
Rick W Pimpin W.
Every time we ordered from Chewy we always received what we ordered its very convenient to use , then when we had to cancel our account cause our pet passed away, we received a dozen tulips out of nowhere, we didn't even get a card from our local vet. Would definitely be ordering from chewy.com again when we need anything for our other pets. Grade A company
Melody S.
There is NO better or more reliable company to provide the food and supplies I need for my rescue or my own pets. Great selection, and the best service EVERY TIME.
Mom O.
Not only did we have a great experience with Chewy while we ordered through them, but recently after canceling our auto renewal due to our pet passing away, Chewy and their team so thoughtfully sent us flowers with their condolences. Totally unexpected and truly very thoughtful❤️. Thank you Chewy! My family and I really appreciated it!
