Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Stave G.
Dr, Kelly N, She was my chat with a vet, I was so surprised with her sensitivity her detailed how well she could explain everything that had to do with my dog Nala, Nala had a very bad experience with the groomer a bit of burn marks and weird behavior and shivering I was so concerned and Dr Kelly was so assuring went from a to z with explanations and options I can't believe it was free I can't thank her enough just 10 out of 10!!!
Mr. B.
Nothing is for free even if chewy.com says you can get free answers about your pet. It’s not true. Someone will answer you and ask questions and say you will be connected with a veterinarian, right after you give your credit card information. All online vets are the same. They also say that you will be refunded. Why do they want to charge you (as advertised) for a free service and then supposedly refund you? Why ask for money in the first place? Another scam on the internet
Michael K.
OK selection of items, but very slow overseas delivery, which is a shame since I was told by support it would not be a problem.
Wanda B.
I was locked out of my online account. I called their 24x7 line and the agent told me there wasn't anything she could do, but to call back if I needed help? I set up a new account and uploaded a prescription for an urgent order. Was told it would ship that day. Next day I called for an update and they said that they were waiting on a prescription???
Lisa F.
Don't trust Autoship-first order for puppy food arrived on time, but my 2nd order is "out of stock", and I was given ZERO warning. Tomorrow morning I'll need to go to the store and lug those 40 lbs bags home, which was the entire point of having autoship. I have 5 large puppies (ranging in size from 45 to 85 lbs) and just can't gamble on whether their food will arrive or not!
Trenton H.
Best company every i ordered somthing and it comes the next day I also love how they have my pugs fav food and treats plus nice customer service and when i added a new puppy the gave me a puppy check list
Sandy B.
I ordered a probiotic chew for my french bulldogs and they would not eat them. I called customer service and they refunded my order and even helped me select a different probiotic that had higher reviews. Great customer service. I always receive my orders quickly as promised. In the mail today I received a beautiful hand painted canvas of my french bulldog Daisy. What a thoughtful idea ! Chewy is a very caring company and it shows!
Barbara F.
I was a loyal customer of chewy for years; in fact, so loyal that I actually bought their stock. Lately their delivery times have been unreliable, sometimes upward of a week. Since they tout 1-3 delivery, and since this as happened to me multiple times, I must say that this is nothing short of false advertising. Moreover, their prices have become the highest of every supplier. I changed vendors. No more orders for Chewy from me. Oh, and I sold the stock.
