Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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rhonda H.
I moved recently, and accidentally had the dogfood that I get on autoship sent to my old address, in a different state. Even though it was my mistake, chewy credited my account and enabled the recipient at my old address to donate the dogfood to a shelter. GREAT company, GREAT customer service! Thank you, Chewy!
Shadowl M.
We got a safe buzzing bark collar from chewy.com and first of all the product actually does what it says it dose with the safe option of buzzing. And then when we had problem finding the package they was like " thanks for calling now I helps you" I didn't have to wait on the phone or talk to a robot really .and they was like " no problem we fix this and send another one " and then we found our package 📦 and then they was like " awesome we appreciate it and we will just keep the replacement. ' just good customer service all the way around.
Francine F.
Chewy.com is the most wonderful company I have ever dealt with. I received a prescription diet dog food order, from Chewy.com, for my 15 1/2 year old sweet girl on Wednesday. On Saturday, because of prior health issues and not the ordered food, she passed away. I contacted Chewy to see how I could return the food. They said they would refund my full order and asked me to donate the food to our local shelter. Today I just received a beautiful bouquet of flowers in a glass vase with a beautiful and thoughtful condolence note. Chewy went above and beyond anything I could expect from a company. Our family will forever be patrons of Chewy.com for all of our pet supplies. They are truly a wonderful company.
Aigerim N.
Same issue as someone described below — I had to call twice to verify my order and account, yesterday the customer service assured me that everything is fine and my order will be shipped in 2-3 days. Today my order got canceled for no reason. I’ll just find another store I guess…
Vick Y.
I have been a long-time chewy customer, but their service has gone off the cliff. Shipments are taking a very long time to get verified, and even after speaking to the customer service team to "verify", goods are still not shipping. Overall, experience with Chewy is no longer the same as goods will no longer ship as stated "1-4 days".
Gemma B.
What a wonderful company! I ordered a bag of dog food for my dog who passed away before it was opened. Not only did they credit my account and told me to donate the food they unexpectedly sent us flowers in condolence for our beloved dog Phoebe who passed away. They will always have a customer with me and my family and we have a lot of animals. That meant so much to us, thank you.
D D.
💙🐾 OMG❣️ I did a chat this week with a Chewy.com Vet to ask their thoughts on our almost 13-year-old lab’s back legs having troubles. She made some good suggestions and today I got stuffy and a get well card!!! I have always had exceptional service and products everything from these people. It’s completely amazing other places need to take it Chapter out of this book for sure thank you Chewy.com💙🐾🐾🐾 And by the way, I bought nothing and was not recommended that I needed to buy something. Just plain old, simple, common courtesy help.
Judith J.
You can call 24/7 and not get a robot on the line. A live human will assist you. Their deliveries are quick and efficient. Recently, when my pet died, I called to cancel my authorship, and take me off their email list. Not only was that done immediately, but they also sent me a beautiful condolence bouquet. Wish all companies had such great and personal service.
