Chewy.comReviews of chewy.com

What made my experience amazing is that I had bought an insect repellent for my dog, and the sprayer was broken. I had written a review that it was great and very effective but I was disappointed that the very first time I went to use it the sprayer broke. This company went out of its way to make sure That I was satisfied they offered to replace the product they offered to give me a similar product they offered to give me my money back. I cannot tell you how pleased I am and I have used them many times and not had any problems. I will continue to use chewy , amazing company amazing customer service. I am so happy that someone took the time to contact me. I really felt like they were interested in making it right. Chewy thank you so much. Don’t be afraid to buy from this company. I trust them.

Super disappointed that my dogs breed isn’t on the list. American Pocket Bully. Color is light brown. If chewy wants to add it. I also can send a picture of her to be put on the supplement bottles

Chewy is a great place to purchase your pet products. They are super fast at shipping & they are also nice & very helpful. I recently adopted a kitten & downloaded her picture & bought some kitten food from them. Yesterday, I received a nice card & a painted portrait of my kitten. I’ve been shopping at Chewy for several years & I am always pleased with customer service & the products I buy from them.

The people at Chewy are the best! I received a beautiful painting of my betta fish Carporeal Tuna as a surprise for National Aquarium month painted by an unnamed Chewy employee. What they didn’t know was that Tuna passed away a while back (because I didn’t change the profile). I now have Wasabi and Tuna’s portrait now hangs over the aquarium as a lovely tribute. Thank you so much not only for going the extra mile but also for being the great company you are. We continue to trust you to carry the healthy dog food we feed Nola and to provide the toys she loves so much. Nola looks forward to the Chewy box arrival and we love Chewy!

Terrible customer service. I was on auto ship for a heart medication for my cat. My May shipment was supposed to arrive on May 26th. On Friday June 2, I called to say the shipment never arrived. The system was down and I was told to call the next day. I called on Saturday at 7:40 am and the representatives could not find my account. I hung up and tried again. The new representative found my account and said the shipment was lost. Nobody ever notified me. She said that they would expedite a new shipment since I only had 1 day of meds left. At the end of the day, I noticed the order status was showing “In preparation”. I called again and spoke to the pharmacy department technician who said they don’t ship on weekends and that my order would not ship till Monday! He didn’t care that my poor cat needs this heart med! So now my cat is out of meds and I am afraid that he is going to get very sick or worse without meds. Terrible experience. No compassion.

I called Chewy to inform them that my gentle giant 110lb lab Gus had just passed due to heart failure he was 10 & 1/2, I needed to cancel the order we had placed the day before. The person I talked to was very understanding of our situation & refunded everything & told us to donate whatever we received to someone in need. I am so thankful for what they did for me & my family during this sad time, they also sent us flowers with a sympathy card.

Chewy pharmacy now opens packages of Cerenia medication and sends it in plastic bags. Will no order medication through Chewy. No meds should be removed from original packaging.

Update. Chewy sent a replacement product very happy.