Chewy.comReviews of chewy.com

Not only is customer service is great, but the medication I bought called, “Dog pain away” has been a life saver for my fur ball, who couldn’t make it up or down steps due to severe hip pain. She now can and I’m ecstatic! Thanks so much!

I placed an order for an electronic pet door. The label created and item prepared for shipment that day however the shipment sat at the warehouse for over a week. (Chewy promise to ship 1-3 days (lie#1) I then contacted customer service and was advised that I would receive a refund and “complimentary” door at no additional charge (lie#2) upon checking my account to verify shipment of door I noticed the tracking number for original door I ordered and “complimentary” door were one in the same. This was absolute verification that there never was a shipment of a “complimentary” door nor a refund on original order. Customer service definitely have been trained to manipulate and lie to customers in order to save sales from cancellation. This is an item easily purchased in any local pet store at same or better price. I decided to wait the 1-3 days because I have been a loyal honest customer for years. Clearly Chewy and I no longer share the same values as it is obvious their honesty takes a backseat to making a buck. Buyer beware!!!!

Practice caution when using Chewy's pharmacy. They sent a lower dose on two boxes of flea medicine than we ordered. The charge was for the higher dose and Chewy refused to correct over charge of $80.

We used Chewy for several years and saved a lot of money. Customer service was always there to answer questions and help in any way. Last week when our 2 babies crossed over the rainbow bridge I had to call to cancel my autoships. They quickly responded to my request. Much to my surprise a day later we received a card and flowers for our loss. I was so awesome to see that big companies and and due care. THANK YOU CHEWY

I had to pick a star to write a review, but a one star is not deserved. I was excited to order from Chewy.com but never again. I received my order of Mazuri duck pellet with a taped up tear in the center of the bag. Pellets leaking out into the shipping box and earwigs in the feed. How can a feed source think it’s ok to send a customer a bag of animal feed opened, compromised and taped up?

Horrible company! Will never purchase anything from Chewy again. Auto-reorder is nothing more than an opportunity for corporations to rate creep and price gouge customers without full and honest disclosure. They repeatedly charged me 2 1/2 times more than the the price they advertise on their website for a particular item. January-august of 2022 I had purchased $6000+ to date, and they rate creeped (fraud) and would not issue credit. Do not recommend. I can’t believe they have the nerve to send me coupons in the mail. I gave them an opportunity to make it right and they didn’t so I’m done. I said I was done and I’m done. They couldn’t sell me water if I was fire. DONE. Boycott Chewy out of business.

I selected a product prescribed by my vet, set up autoship and a new account. Entered billing info and my coupon code. Then after all of that, you won't ship to me in Hawaii. That's so bogus, since Priority mail cost the same all over the United States. Get with the times Chewy! You've lost my annual business.

Chewy has always been flexible with changing delivery requirements. When our dog passed, we canceled our subscription. The only way they knew was that in reason I put “our dog passed”. Two weeks later I received a sympathy card with kind thoughts. Most companies I question if they even read those thoughts. Chewy didn’t need to send that and they did. That is the kind of gesture that keeps customers.