Chewy.comReviews of chewy.com

Ordered a joint supplement from Chewy and set it up for auto delivery. When I started their price was about average and the auto delivery was convenient. Fast forward several month's and I happened to look at my receipt for the latest shipment where they had raised the price 40% and continued to ship at this inflated cost. At the very least, they should notify you of price changes before they ship. No notifications received. I am now purchasing this product from another national store and as of today, the price at Chewy is 3 times the cost I am now paying. Called customer service and they offered a lame promotional code that wouldn't apply unless you bought oodles of items from them and then the discount was minimal. NEVER shopping at this establishment again. They lost my business.

I've always had such a lovely experience with Chewy's customer service. Today, Jordan M. was helping with a box of treats that had broken during shipping, and he asked about my other pets while I waited for him to process the refund. He ensured they'd immediately send out new treats, and I felt heard and valued. That's why I always go back :)

We had been receiving expensive dog food and medicine for our dog for the past few years. She recently passed away. We called to ask if they would let us return some items. They immediately credited our account and said to just donate to a shelter. 2 days later we received a beautiful vase of flowers with a touching note about our loss. I’m so impressed and grateful!!

Honestly I’m so impressed about your return system. I have a blind dog and we bought a gate because we moved to a new house that has stairs. We weren’t sure if he was going to try to go down the stairs in the middle of the night and fall. However he did really well and I was going to return the gate since we don’t need it. Chewy decide to refund me and I can donate the gate!!! That is awesome and generous!! I’m currently looking at a shelter where this gate will be useful. Also my item arrived in 2 days.

Please do not trust the ingredients Chewy lists on their products pages and always look at the ingredients list on the actual package. Chewy is listing the ingredients for the no longer made dog food Rachael Ray JUST 6 for the new product that replaced it called Rachael Ray LIMITED. Limited has peas and chicken that the Just 6 did not have.

My dog is an extremely picky eater. I had an auto shipment scheduled with Chewy (every 6-months) to replace her trio of food flavors. She's since changed her tastes and started her on another food. Chewy ran my order last night and even shipped a portion of it. Not only did Mark and Kay cancel the remaining items, they credited my card for the items already shipped and just told me to donate the rest of the items to a shelter. Makes me so happy that this dog food will not get wasted or destroyed. Will 100% continue to use Chewy.

Terrible customer service

OMG I ordered one day got it the next❤️