Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Sheila S.
I've used Chewy to order meds etc. for my dogs, for years! They have been quick, easy, and dependable. Recently my 16 y/o dog died. Chewy sent him a birthday card, which was thoughtful, but made me so sad! I called customer service to get help deactivating his profile without deleting it. Leesee took care of it right away. The next day they sent flowers and a sympathy card! Talk about a caring company ❤️ Chewy has my business!
Shane J.
I just made a new account with this company chewy.com and I purchased an item some dog stairs for my dog and then I get told I committed fraud with my own money and then harassed belittled by negative reps this will probably be my one and only purchase
Emilio M.
I placed an order for insulin for my dog on a Tuesday same with food. The food was accepted right away and shipped in the next 2 days. Meanwhile the insulin and syringes weren’t accepted until Friday from the same vet, now I’ve been told my dog won’t get her insulin for another 4 days because of this. All I got was we’re sorry. Never ordering from them again
Brooks K.
Chewy is the best place to buy from. My god, the customer service is so so good, I will never buy from anywhere else ever again. Please don't change!
Kelley N.
Chewy found out that my dog went to Heaven and sent me a bouquet of flowers. That was so nice and great customer service. Also their products are affordable, returns are easy and delivery is great!
Voni
I love Chewy.com. The auto-shipments take one more thing off of my to-do list. Recently our beloved cat passed away just shy of his 14th birthday so I had my auto shipments canceled and asked to return what food I had left. They immediately refunded me and let me know that I could donate the food. I will be donating it to a group that helps the homeless and their pets. Today I received a beautiful bouquet of flowers with a sympathy card. Wow i’m still in shock. I’ve never had a company that I was canceling my business with send me flowers. chewy.com really cares. When we are ready to welcome our next fur baby, we will be using chewy.com again.
Zoe Ellyn R.
I have not ordered yet EVER. I don't like the way it fools you into believing you will save 20$ on your first 49$ order and then find out it's with only Auto ship. I am not going to order from here now that I wasted 45 minutes of my time to find out I don't get a discount. Not very happy but I'll get what I need at Walmart
oconnelljoan
I received my dogs's scheduled and paid for meds, but the driver left the cardboard box out in the rain and everything was ruined. I contacted Chewy right away. I was told the Rx would be replaced right away @ no cost. I sent a thank you email. Then the emails starting coming from them that I had to fill out a FedEx form, they accused me of stating I never got the meds [not true] then they said they could not replace them without an extensive review, then they said they had to contact my vet again, then they said they would not replace them because I threw out the meds....I could keep going but it was excuse after excuse after excuse. I called my vet to call Chewy to get the process started. In the meantime, my dog has no meds...everybody I talked to @ Chewy had a different answer and a different excuse....furious
