Chewy.comReviews of chewy.com

Chewy has the best customer service team in the world. My dog has multiple health issues that require prescription medication and food. I’ve used Chewy for these items for years. Every single human I’ve ever talked to at Chewy has been a gem. So helpful, so kind, going above and beyond every single time. Today, I called to see if they could assist in getting refills of food (I’ve been trying to get the vet office to fax it over for 4 days). They called the vet and got a verbal order! Something they didn’t have to do. And at the end of the phone call, asked how Sawyer was doing. I’m just always amazed at how nice everyone is! Thank you Chewy!!!!!

A wide range of dog and cat products, quick delivery, lots of sale, and amazing customer service. I like how Chewy supports shelters and rescues and takes social responsibilities seriously. One of my fav place to get supplies for my pets!!

Promotions for buy 2 get 1 free if you used the promo code. I followed instructions….ordered 2 each of three separate items expecting to get a free item (as advertised) on each order. Did not receive the free item. Called but was given some song and dance. Bottom line is this company practices false advertising. Stay clear. Plus their prices are not that great.

This is the greatest company I have ever encountered . I ordered thing for my parrot and he suddenly passed away my order came in 2 days after he passed they refunded my money within 2days without having to send back I will be donating to a rescue this weekend and today I received flowers from them! What a wonderful thing to do for someone our pets are like our kids ! No one has ever done something so nice for me ! Thank you so much

I was ordering prescription meds for my dog. Chewy website showed I had items in my cart, but when I tried to check out it said my cart was empty. Tried repeatedly doing all the shut downs, cleared cache... Today after a couple of tries, I finally access my cart just to be told prices on items in my cart had increased. That explains why I couldn't place the order. That's so underhanded!

I had supplements on auto shop and I forgot about it. My dog had passed away and I’ve just lost track of everything and I forgot to cancel it. I got the notice when it auto shipped and sent them a message asking if I could return it. They sent me a refund and said I could donate the supplements to a shelter and didn’t have to return them. Then sent some a very sweet email and even sent flowers to my door the same day! Amazing people, absolutely couldn’t believe it.

We have an auto-shipment of dog food that we have had for over 2 years. For whatever reason this time when the order was set to ship it never happened. After 3 days I called to find out why and was told sometimes something in the system triggers a hold and they need to speak to the account owner. No one had reached out to us and our bank account was still charged. When I spoke to someone they were not very helpful and couldn’t even explain why it order was held.

Wanted to give a big shout out to Karin who sent flowers after letting her know our dog Molly recently passed away. It was such a sweet surprise and brightened my day . Thank you and Thanks to Chewy. Love this company!