Chewy.comReviews of chewy.com

I have ordered for years from Chewy and have spent more than the average. Not until recently, after speaking with several managers and employees (managers Rio, and Dante) that I am unable to resolve issues. According to these individuals, there are “internal errors” and because of this, I have to go out of my way to return the item. The $6 item that is in dispute is something I would not order at least by itself, because of its cost. In their internal system, one can see it was supposed to come with tuna. However, it did not. I actually canceled it but did not cancel the tuna. The tuna was never shipped to me. For any items ordered that are at least $50 worth of merchandise, shipping is free. It is obvious that their system or employees cannot comprehend that there was a problem on their side. I assume they want to make extra money by making it as difficult as possible for me to return items instead of realizing it was their mistake and taking a $6 loss. I assume that they are making this difficult because, in my previous order, I had ordered items that were supposed to be a “Pate” and not “gravy.” I had received “gravy” cans of cat food and planned to return them. I waited for a box that they were supposed to send to me. However, it took over a week to get to my home. By this time, I just used the product. Now it appears I will have to drive to a post office just to return the item in order to receive my money back into my account. Apparently, they were supposed to have fed ex pick it up but never did. If this happens again, I will have to order elsewhere. This type of service is not worth saving a few bucks in the long run.

My cats veterinarian put him on Barrier flea control as it protects against many other things and it's a topical that lasts a month. I found Barrier online via chewy com ,a 6 months supply, so my boyfriend ordered it ,then was informed the veterinarians approval was required. Chewy called the vet but since my boyfriend wasn't listed on my cats records it was not approved. Chewy contacted the vet once again and the vet figured out that it was my boyfriend who paid for my cats vet visit and that he is in fact affiliated therefore the vet approved the prescription. Chewy accepted payment from the start,while the approval was given to chewy by the vet we still haven't received notice as to what is going on with this prescription that has been paid for since the 14th of July 2023. My cat has been uncomfortable with irritations such as fleas,mites,etc.and he is due for the next dose but chewy.com has dropped the ball by not contacting us regarding shipping the prescription that was indeed approved also paid for in full. I am beginning to second guess chewys reliability where my cats health and well being is concerned. The order was placed, the vet did approve the prescription, we should have received some response regarding the shipping such as a tracking number , at least confirmation that the order had been processed and is being shipped, but nothing. I assumed that chewy.com was a reliable and trustworthy source, though now such disappointment due to no response especially since they took the payment. We also set up the auto ship implying to chewy that we will be continuing purchasing this item in the future regularly. In my opinion, payment should only be accepted upon approval rather than taking ones payment then leaving them hanging just to wonder what's going on with the order or more importantly their funds. I'm going to contact chewy by phone in just a bit, we will see, I may be revising my review, but at this moment I'm not very happy with the situation and neither is my cat. Going to the vet is very costly and if I have to return to the vet because my cat contracted something due to his meds not being delivered it will be undoubtedly unacceptable. It's been over a week and that is simply too long to have been waiting . I expected a reply upon approval along with an ETA on the meds .

I emailed Chewy.com to let them know that our cat had died last month, mainly so they would quit sending me advertising emails for pet supplies. So imagine my surprise to have received sympathy flowers from Chewy tonight. What a company!

There isn't better customer service than Chewy. Chatma answered my call on the second ring and made sure she helped me with my service till I was satisfied...That's how you do business in America. I am a Chewy fan ...Ty Chatima and Chewy

Since this company was bought about it's had a serious nose dive decline in customer service. Prior to 2021 this was such a reputable company. Now, everytime I order something I'm sent the order at the wrong time (auto-ship) or the order is doubled when I did not order 2 bags of dog food! Today, I was adding items to my cart and left computer for a couple of hours and come back to an email that my order had been submitted and would ship. What? I go back to the computer screen that's still on the Chewy's website and items are still in cart and it NOT in check out yet. Where did they get this from? Then I have to contact customer service and go thru a long wait to have the problem resolved. This company has become a bit of a scam.

This company doesn’t care about real customers They give $20 off to a new customer who probably only gonna purchase one time. I purchase 4 hand feedings formulas whit my daughter debit card and they never send it They tell me that it was not my card so they won’t be able to send it. Knowing that my address and the debit card address was the same. Never again. but things happen for a reason though I search around and Walmart. Give me one day shipping not three days to arrive.. So if you looking to purchase Hand feeding formula for parrots This place is not the one you need to purchase from.

Chewy is a great company the very few times I had issues the resolved them quickly. We order dog food every month and it's always on time. Love this company

My previous baby passed away, so I called to cancel my auto ship orders, and the customer service agent was so warm and kind. The next day I received a beautiful flower bouquet that definitely made us feel the love and passion that Chewy have for their customers. Thank you Chewy.