Chewy.comReviews of chewy.com

placed an order and have been a long time customer, yet makes me call in to verify the order. burdensome and not worth the time or trouble.

They have canceled my order the past 3 times for no reason. They refuse to respond to me regarding the orders. If they don't want people to use the auto ship discount, then they need to stop offering them. I have since found a reliable supplier for my pet supplies. But be warned. Just because your order goes through, doesn't mean they will honor and ship it.

Fantastic company. Their customer service is kind and efficient and resolves problems even when those problems are caused by someone else (i.e. a shipping company). The website works seamlessly. Where else would you get an alert if you accidentally duplicate an order? Highly, highly recommend.

Impressive customer service. I recently ordered dog food through Chewy.com. My dog had tried this particular food from a bag that I purchased somewhere else. I thought she liked it, so I ordered the food through Chewy.com on AutoShip. However, as time went on, I noticed that she did not care for it, and I had this full unopened bag of food, so I contacted Customer Service to see if I can change the flavor to continue the AutoShip. They not only were accommodating to change the flavor but when I asked if I could return the full unopened bag, I have, the customer service representative Alexandria said that they would refund me for the full bag and that I should donate it to a local dog shelter. That is not only generous but terrific customer service . Thank you so much Chewy!

I was receiving a monthly supply of medicine for my Jeezy boy, "my plus one" American Staffordshire Terrier. He was 13, and we were a couple old dogs with arthritis and pain. He started to have neurological problems and couldn't stand up. The vet came to our home and helped end his pain. When I stopped my med delivery, they sent me a bouquet of flowers with a heartfelt message on the card. I simply can not say how much that meant to me. Very generous and caring company. Thank you so much.

Last month I received a shipment of litter and a 24 pack of cat food. There is zero packing materials in there so of course the jostling sent the cat food all over the box. Chewy was very gracious and sent me a new cat food but I said I don’t want this to happen again or I’m going to have to shop elsewhere. Well, of course my AutoShip the following month which I received today was even worse zero packing and the litter opened up all over the box and all over it dispute out cat cans. And it rained so of course everything clumped all over the damn cans. They were again gracious to offer a refund, but I don’t want a refund. I want my product delivered in one piece. And then had the nerve to blame FedEx. I’m done

I've been ordering from chewy for well over 4 years now and absolutely love them. Always receive my orders within 3 days, any issues customer service has been outstanding and they have even gone above n beyond and sent hand painted pictured of my pets as well as yearly birthday cards for them.

I have always been a satisfied customer of Chewy. I find their selection of products for my dog is very good and they deliver so fast! But they've just outdone themselves. I ordered a dog bed that was the wrong color and size. I requested return information but they responded that they are returning my $$$ and they also said not to return the bed ... I should donate it to a shelter. Now that's wonderful customer service and a company that has a heart!