Chewy.comReviews of chewy.com

I called to cancel my autoshipments with Chewy due to the fact that my dog had passed away a week ago. The Chewy representative was very supportative and express her sympathy for my loss of my dog of 12.5 years. I have used Chewy for many items during this time and have always had a positive experience and all the customer service representatives have been extremely nice. Today, a most thoughtful and kind gesture from Chewy - I received a beautiful bouquet of flowers from Chewy and the representative I spoke with a beautiful note from them about the loss of my dog. It really brightened up my day and says alot about a company who cares about their customers. I will return to using Chewy should I have a future pet. Thank you Chewy for brightening up my day!

Chewy has earned my customer loyalty for life. My beloved cat of 16 years recently died. In my grief, I forgot to cancel the autoship on his insulin which costs about $106.00. Chewy immediately refunded my money without having to return it. A few days later, I received a lovely flower bouquet with a sympathy card. Anytime I've had a problem, whether it was a lost package or a prescription issue, they always made it right. When you call customer service, a live, friendly person answers the phone. It's obvious their employees are animal-lovers, too, and will assist you in whatever you need. Chewy offers a wide variety of pet products which makes it fun to browse. Their prices are competitive, and their shipping is fast, just a couple of days. I truly wish all companies treated me this way, and made me feel like a valued customer. Thank you, Chewy.

After years of using their service I no longer will be using chewy. My auto ship orders either never arrive on time or the product is damaged. I will bring my business to the local feed store. Please go support local businesses. This company is trash.

I have been ordering from chewy.com for many many years. I have only had an issue with an order a couple of times. Both times I called Chewy. The customer service was great. They were apologetic and told me they would send a replacement product right away. I did not need to send anything back. My dog recently passed away. I had just bought a 26lb bag of food and a bottle of a joint supplement. I called Chewy to see if I could return these unopened items. The person I spoke to expressed her condolences and really wanted to help me at this difficult time. She told me she would refund my purchase and that I did not need to return the items. She said I had been through enough dealing with the loss of my dog. She told me I could donate the items in memory of my dog or just dispose of them. I was so touched by her kindness that I started to cry. I hope to get another pet someday and I will definitely order from Chewy again. They really understand what customer service is supposed to be like.

I have always had excellent customer service when contacting Chewy. Their representatives are pleasant to deal with, competent, and polite. It is a pleasure doing business with this company!

Chewys has started using ontrack for last mile delivery. That is it, not spending another dime from here again. They have delayed my package due to snow by 4 days already. While I have driven my two wheel drive sedan around to grab groceries, ontrack cannot drive their trucks for safety reasons. You have lost a customer due to penny pinching.

We always used Chewy.they are honest, dependable and very reasonably priced. We just lost our precious fur baby and Chewy acknowledged our heartache.by sending condolences and beautiful flowers. Thank you Chewy for all your help in keeping our precious baby healthy and fed with your quality products. DiLeo's.

We lost our precious toy poodle, Bubbles, recently. She lived a good life at the near age of 16 years old. She was more than a family member to us. She was the life in our home, our pride and joy. We ordered many items from Chewy while she was with us. Always enjoyed personalized and excellent customer service! After she passed, we were billed for another auto shipment. I called customer service to explain that we had discontinued our auto shipping a month prior, because she had passed away. Needless to say, it was a very teary conversation. Our customer rep by the name of Briane, was truly professional, compassionate, and took her time with me on the phone. She had the charges reversed on my visa and was so apologetic. A few days later, I was pleasantly surprised to receive a lovely gift awaiting me, when I got home. It was a beautiful fresh bouquet of 12 orange and yellow roses, with a kind and sympathetic message from Briane and her team. More tears, but happy ones this time. These were the only flowers we received from anyone, after loosing our precious Bubbles. It meant the world to us. Thank you Briane and your team at Chewy. No other dog can replace the lose we feel, but some day we will find our hearts open once again, to welcoming a new dog into our home. Thank you for your sincerity in helping us heal. We look forward to continuing our relationship with Chewy.com with our new pet. Please give Briane our sincerest appreciation. You are blessed to have such a remarkable employee! Sincerely, Renee & Chris Deege