Chewy.comReviews of chewy.com

A couple days ago I canceled an autoship for my 14-year old dog that recently passed away. I provided a response to the question that asked for cancelation reason. Today I got a thoughtful sympathy card in the mail. That was so unexpected and kind. I've been ordering from them for years and always had great experiences with customer service. When they were acquired, I assumed the service would slide, but that has not been my experience.

I have been with Chewy for my fur babies for some years now and can say that I love the customer service that they share with me and I’m sure many others. I’m here today because our 14 yr. old beautiful Pitt Bull, Sasha went to heaven to run and play with the other furry angels last tues. I called Chewy to modify my order and to tell about a broken bag of cat little, they replaced with no problem. I shared that our girl Sasha, had passed, and one kitty moved away with our daughter when she moved into her own place leaving us with just 1 kitty at home. The representative was so kind and sympathetic. So, changes were being made to my order. Today, by total surprise, I received a beautiful sympathy bouquet of flowers from guess who? Chewy!!! My heart is so full with gratitude and gratefulness instead of saddens that a company so large can take the time out to remember one of their millions of customers who lost their fur baby family member. Thank you, Chewy! I’m writing this in tears. We miss Sasha and her playfulness and winning smile. We appreciate your kindness. Thanks again, The Thomas Family 🐕🐕🐕 🙏🏽❤️🐕❤️🙏🏽🐕

Today, January 25, 2024 I had the displeasure of speaking to Sarah, one of their pharmacist. Sarah was by far one of the most unprofessional, unpleasant, and condescending people I have ever spoken with. She refused to apologize for my autoship being removed and blamed me for their mistake. She spoke to me in such a mean and belittling manner I requested to speak to someone else. Susan, Customer Service Representative was extremely unfriendly and rude. She is definitely in the wrong field. Kaitlin, Pharmacist Lead was my third transfer. She was incredibly friendly, kind, and helpful. Kaitlin apologized for the oversight and went above and beyond to assist me. She was exceptional and extended amazing customer service!

Chewy is the Best! My dog, Bogart passed away so I cancelled my autoship and told Chewy why. I got a lovely comforting letter, and they refunded my last autoship order. I am a Chewy customer for life. I don’t know any other company that would have done this. Bless you Chewy.

Tried to order Heartgard from them—zero customer service and extremely difficult to work with.

Chewy was great. They were very easy to work with regarding our orders. Our guinea pig recently died and we received flowers and a heartfelt card from Chewy. What a surprise. We appreciate that. I highly recommend Chewy.

I can’t say enough good things about this company. We were shocked by a diagnosis of diabetes in our pup and ordered supplies to help with that. Unfortunately he rejected insulin therapy and passed the day we got the order. We contacted Chewy to return the items and the situation. They asked that we donate all the items to a local shelter and refunded the entire amount to us the same day. They sent us condolence emails and sent us flowers. They really care and we will continue to support them in the future.

I received flowers after notifying chewy of my dog’s passing. What an amazing gesture of caring. Love Chewy.