Chewy.comReviews of chewy.com

26Jan2024-I had been a $600.-700.00+ monthly auto ship Chewy.com customer since Summer 2018, almost 6 years. I chose Chewy because they did have a good reputation and carried the Orijen dog chow I could not obtain locally. Over past 2 years, this last year being the worst, their dependable, timely service decreased and now no longer exists. I may get one bag within 3-4 days another one or two bags a day or two or a week or longer later. The auto date you choose they move up by 2-4 days which can be an inconvenience. It’s been over 6 months since returning a product, there has been no money refunded to my credit card. They were contacted about the issue, no response, which is not unusual. Their auto ship membership prices had also increased, no longer representing a savings over other retailer’s store prices. After times speaking with the manager of our local PetSense found 4 months ago they began stocking Orijen and insure no less than the 5 large bags I need are on hand the first of every month. In addition I receive a $ off my purchase as reward every month and every 10th bag is free (a $120.00 savings). I’ve gone back to buying the Purina/Friskies and 9 Lives cat chows I need from Walmart. The only thing I order from Chewy now is 3 bags of Journey puppy chow, which may also stop, and if I need replacement parts for elevated pet beds or if they have a cost effective sale on reflective collars or pet clothing. My orders for this month were again spread out, received over 2 weeks with winter weather not being a factor. The convenience of delivery is not worth sacrificing the health and welfare of my rescue pets or the unnecessary addition expense of being forced to buy and feed what is not their established diet.

We’ve had two twenty year old kitties pass in the the last year and on one ten year old. We miss them so. Also had excess food that chewy let use send back for a refund. Today when we came home chewy had roses sent to use in memory, wow how thoughtful. Made us both tear up. I would recommend Chewy to anyone that needs pet care products. Best in the business for sure. Thanks Devin and the whole Chewy family.

I have used Chewy for a long time. Today I talked to a pharmacy assistant who tell me they don't carry the generic of Cerenia for dogs. They do say they can compound it in a liquid. The generic for Cernia was approved in April of 2023 and I have been getting it from another pharmacy and wanted to switch to Chewy. They just told me over and over they don't carry it online. I asked if it was because they made more money off the Cerenia. They just kept saying they weren't carrying it online. I'm so disappointed in this service. They have been my go-to for my dogs for at least 10 years. I'm upset about their greed.

The products are just as advertised, but Chewy has a real problem with how they package their deliveries. They will stuff as much as they can into one large box, and the last box we ordered was about 35 pound. The poor FedEx guy nearly killed himself getting the box up our front stairs and then dropped the box on his foot. He let out a howl. I couldn't lift the box so I unpacked it on it front porch. Something's gotta change in this model. This event is by far the worst I've seen, but we regularly came get a Chewy box through our front door.

I have been using chewy for years. I'm not one to write reviews unless I've had a VERY negative experience with a company, but I have to say chewy is by far the most customer oriented company that I have ever had the pleasure of dealing with. It's extremely convenient, quick, and they truly go the extra mile because they genuinely care about their customers way more than money. They are passionate about your animals and other animals in need. Thank you chewy for being this way, and please don't ever lose your way.

VERY ANNOYING! I placed an Order 3 days ago, it would normally have been shipped already, I spoke with rep online and a rep over phone they are refusing to send my order because I used my husbands card. Who is currently travelling, lets be serious none of us have time to be CALLING THEM!!!!!!!! I have places numerous orders always using his card never had issues.!!!!!!!!!! I will be at Petco.com from now on

My order came reboxed by Fed ex...it was missing cans of dog food and my bag of dry dog food was split on the bottom and was all over the box... And from the looks of it a lot of it was missing I guess from the damage to the original box. So I emailed and let chewy know. But now I have to send back the less than half full bag and wait until they receive it to get my order replaced. So now I'm actually going to have to go out and get a different dog food (since I live in the boonies and I'm nowhere near anything that sells this) while I'm waiting on this replacement order that came damaged and missing items by no fault of my own. Kind of shocked by that. Very disappointed.

Last week My girlfriend and I ordered stuff from Chewy for our Bunny Lola. 3 Days ago a terrible tragedy occurred and our baby passed away after 7 years. As any pet owner would know this is very heartbreaking and we are still dealing with the pain of losing her. The same day our order came in from Chewy and it made it even more devastating as we completely forgot we ordered some items. We called Chewy to inform them that we need to return the items due to what had happened. They let us know that we can keep the stuff and donate it and we will also get our refund. That alone deserves 5 star customer service because they understand the emotions of pet owners and it was so nice of them. Well today my Girlfriend sends me a photo of flowers sent from Chewy and a beautiful Note from Ashley, sharing her condolences and letting us know that we have their support. This goes above and beyond for me as I work in sales and know that going an extra step takes effort but they went an extra mile. Thank you Chewy and RIP Lola