Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Rosanne
I was on a chat line and this is the worst customer service i've ever received from a company for a return. Never received a label. She kept telling me I had. It turned into a back and forth hassle. I had the complete product unused, as my cat needed to switch foods due to health problems. I canceled my autoship. Better off buying from a brick and mortar pet store. You can do a return with absolutely no. Hassle and no shipping costs.
caren C.
On August 25, I spoke to Amy.I would like to thank her for helping me in trying to find the right food for my cats. She was very knowledgeable and she was able to answer all my questions. She was ever professional and understanding. She was able to answer all my questions , which made me feel comfortable. I think she is a great asset to Chewy and would love to deal with her in the future. Thank you Amy. Caren
Bobby D.
So, phoned today as the $30 gift card Chewy offered code for orders above $100 did not go through to determine what the error was. We have 5 pets; and 4 currently are on prescription food, so we appreciate any offer to mitigate the prices. I was informed by Ethan that this code did not apply to medical food. I thanked him for letting me know. He then offered the $30 as a customer courtesy - we buy much of our pet food, toys and supplies from Chewy as we truly appreciate their return policy, quick deliveries and excellent customer service which is always consistent and respect that they donate food to animal shelters whose need is always high. This was above and beyond; as I did not ask for this. Chewy is very customer service oriented and because of this, we always have and always will order from Chewy first. Thank you for all that you do; we appreciate you and tell others about how wonderful your company and staff are - thanks again Ethan! C & R Decker
customer
I think I'm done with Chewy. I like how fast they are, but the shipping and packaging is terrible. They just randomly throw things in box with no concern for weight or protection. I have had fly spray leak onto my dog food and other damaged items in past orders. I tried to circumvent problems by ordering dog food and other items separately on my last order, but they just combined the orders and then added a box of cat litter I didn't even order for good measure. So in one box they put- 24 lbs of dog food, 10 lbs of horse treats, a gallon of fly spray which weighs about 7 lbs, and then a 10 lb box of cat litter I didn't order. The box didn't make it intact, and the cat litter box which was heavily scented exploded all over everything. What a smelly mess.
Steve
I really wish Chewy would stop doing business with Fedex. They never deliver on time. I am so tired of hitting the map tracking, seeing my package out for delivery, then watch it go back to the Fedex garage choosing to deliver my package 'whenever they feel like it'. Auto-ship cancelled, next time I'll just drive up the street to Petco or Petsmart.
Alan S.
Chewy is the best. I've even found them cheaper than the manufacturer's website on occasion. Recently, my package shipped to the wrong address. They replaced the order and reshipped it free of charge! Often the food arrives in just a day or two - like Gentle Giants dog food.. If you run out, you don't have to buy dog or cat food at retail; tide them over for a day, and Chewy will have the new order out before you know it. I've never been more impressed with any company - Chewy is the best!
DOMINIQUE M.
Love Chewy always on time and well priced Always send update on your orders Orders from them for years But the most thoughtful thing was they send flowers when my kitty and my doggy died. I was so surprised and that really enlightened my day. Never anybody was so thoughtful.
Stu R.
It is very easy to schedule and change deliveries on their website. They consistently ship on time. When you call for help, a real person answers who can take action right away. When my cat died and I called to cancel my auto ships and express my appreciation for the years of great customer service, the rep Michaela actually shared my story with others on the floor and they sent me beautiful flowers!!! How many companies do that?
