Chewy.comReviews of chewy.com

I have recently started ordering from Chewy to buy an assortment of products for my cat. I have never had an issue when I have ordered from them. The packaged come in great pristine condition and in a timely manner. In fact, recently I ordered a large amount of items but I put the wrong address. When I called the customer service line a woman by the name of Tiffany was my rep. She delivered an excellent customer service experience. She was polite and personable, going out of her way to help me sort the issue out and resolved the issue efficiently. I was very satisfied with the solution and will continue to order form Chewy.

am absolutely disgusted and furious with Chewy's Autoship service. and every single order was a complete disaster.Order 1: Their system "accidentally" doubled my very first order and unauthorized charged my card $500.Order 2: I received wet dog food wrapped in plastic. After putting it in my pantry, it began to rot. I opened it to find two cans were already busted open and completely covered in maggots. This is a severe health hazard.Order 3: Despite already shipping to my house twice, they suspended my Autoship to "verify my address" via email. Because I missed the email, they canceled my order and blocked my account instead of calling me.The Customer Service: It took a 4-day nightmare to get this fixed. Multiple agents spent 30+ minutes on the phone offering fake "I'm so sorry" apologies and claiming it was resolved, only for nothing to actually change. It wasn't until today that someone finally fixed it.Chewy's system is broken, their quality control is nonexistent, and their customer service is a joke

what can I say

⭐️⭐️ I have been a loyal Chewy customer for years and have religiously ordered my dog’s food and supplies through them. One of the things that always stood out to me was how much Chewy promoted the idea that they truly care about pets and their families. I’ve seen so many stories about them sending flowers, cards, paintings, and other thoughtful memorials when someone’s pet passes away. When my own dog passed away, I received absolutely nothing—not even an acknowledgment. I reached out to Chewy and expressed my disappointment, only to be told that these types of memorial gestures are sent to some customers. Honestly, that answer made me even more disappointed. How do you decide which pets and families receive that compassion and which ones don’t? It’s not about wanting free flowers or a painting. It’s about the thought behind it and feeling like a company genuinely recognizes how heartbreaking losing a pet can be. After years of being a loyal customer, this experience left me feeling like I was simply another customer and another sale. I understand you can’t send something to everyone, but when your brand is built so heavily around caring for pets and their people, selective compassion feels very strange. Sadly, this experience has left a bad taste in my mouth and made me question how genuine Chewy’s “we care” message really is. In my opinion, this was very poor customer service.

I recently cancelled all my autoships with Chewy, due to my dog passing away. Chewy sent me a condolence flower arrangement. Locally delivered. It was such a nice gesture and my husband and I really appreciate it. Thank you, Chewy for this kindness and all the great service over the years.

I have always been a Chewy fan, the auto ship cat food, medicine, and cat litter is very helpful. However, recently my account was hacked and I called into their customer support line for assistance. The agent not only fixed everything, he even went in to make sure nothing was ordered and let me know the tech team would be double checking everything to make sure secure. He heard my frustration and took the hacking personal. It was such a relief to go through the account, cancel false order, and make sure I had full control again. Also, the birthday/gotcha day cards are very appreciated!

Chewy is an A+ pet supply company. Recently, I adopted a rescue dog and needed help with dog food selection for a dog with an unknown past. The Chewy representatives with whom I spoke were extremely knowledgeable, professional, and efficient. I received my order in two days and there was even a welcome gift included in the box! This is a corporation with heart! ❤️ I have used them for years and will continue as a highly satisfied customer.

When I want to buy a product, I don't always want to keep purchasing it over and over. Sometimes it's to try it out. However, if I don't sign up for autoship with you, I wind up paying DOUBLE for that product and I find that despicable. I stopped buying from Chewy several months ago because of this, and just checked out another product and sure enough, double. Nope. Even if I'm paying the higher price somewhere else, I'd rather buy it there than from a company that charges double if you don't comply with their thievery. Keep it.