Chewy.comReviews of chewy.com

I returned an item and I'm still waiting on my refund. Two days after it was sent via fedex I received an email reminding me to return the item. I called and was told they had received the item and my refund would be issued in 3 days. Well I am still waiting. I keep getting the run around. I will not be purchasing from them again. It was a gift for someone's dog, I have no pets, I will go to an actual store.

Five stars all the way! Chewy's customer service has always been top-notch, with representatives who are both knowledgeable and genuinely kind. But when my dog passed away, they showed just how exceptional and compassionate they really are. A beautiful, thoughtful gift arrived along with a truly meaningful condolence card. It was such a caring gesture during a hard time—a beautiful gift from a beautiful company. Thank you, Chewy, for always being there for us.

I have used Chewy for years and rarely has there been an issue. They fix it immediately. The quality of their products keeps me coming back. My little Maddie cat passed away at 16 recently and I contacted Chewy online to cancel her auto shipments. Maddie loved all her cat trees, toys and snacks! I left a message yesterday that she passed and why her stuff was canceled. Today I received a beautiful bouquet of flowers and a condolence card from Chewy.

I started an autoship order through the chewy app. Then I cancelled it because of how long it was going to take and I could get it faster through PetSmart, well they claim they do not take the money until the order ships which is a lie and false advertising. In an email they basically said they don’t owe me because they don’t take the money, a lie, and when I told her if it takes from Saturday until Tuesday to get my money my dogs won’t be able to eat until then. She said “oh I’m sorry” chewy don’t give two s***s about animals. For one they lie and say they don’t take the money when in fact they do WAY before it ships. Then they keep your money until Monday and release it if you order in a weekend m. When I told the lady over the phone my dogs won’t be able to eat, you’d have thought I just stubbed my toe and she was being comforting. No we are talking about 2 dogs who will starve for 4 days now! This company is a joke and I’m calling my news station today to see if this is a story they may be interested in. If you say you don’t take the money until the item ships BUT LIE THROUGH YOUR TEETH, that should be illegal and I’m going to see what I can do about this! My dogs are going to starve for 4 days because of this piece of shit company! Maybe I can sue over this! I don’t know but I’m going to find out Monday. Over my dogs going without now for 4 days. If you can take the money out right now, you should be able to put the f’ing money back right now! I’ve never been so angry with a company that I wanted to shut them down, my dogs starving now since I, like many, are on a budget. Yeah I’m calling attorneys Monday morning 1st thing.

uZero stars if I could. Chewy.com was genuinely one of the worst online shopping experiences I’ve had. In 2026, why do I need to call an 800 number just to initiate a return? After going through the hassle of calling, all they did was email me a FedEx return label. I don’t even live near a FedEx location, so now returning an online order requires me to get in the car and hunt down a FedEx drop-off. For a company whose entire business is ONLINE SHOPPING, the return process feels unbelievably outdated and inconvenient. Returns should be self-service, take 30 seconds, and offer reasonable drop-off options. I will absolutely shop elsewhere going forward. Zero stars.

This review is for Chewy's corporate executives, not its customer service or other staff. The company's "system" (quoting a customer service rep) placed ordered items on hold until "the next autoship date" for only one item in the order that was supposed to be added to a new autoship order. All other items in the order (a cat tree, a litter mat, food mats) were one-time orders. Because Chewy's "system" failed to communicate with the vet prescribing the sole autoship item in the order, the entire order shipment was placed on indefinite hold. "System" errors are created by people, typically corporate executives trying to maximize profits at the expense of customers. Chewy used to be a good company. Not anymore. Goodbye Chewy account.

I’m giving Chewy 3 out of 5 stars because while the overall service is decent, their promotional offers are slightly confusing and frustrating. They strongly push you to sign up for Autoship by promising a 35% discount on your first order. However, what they don't make clear upfront is that they cap this initial discount at a maximum of $20. The aggressive marketing for Autoship combined with these hidden limits feels a bit misleading when you are expecting a true 35% savings on a larger order. The platform works fine for basic pet supplies, but @Chewy needs to make the fine print on their deals much clearer.

My dog is allergic to beef and chicken,when I filter for non chicken or beef I always get stuff with chicken in it,so why even have filters,very disappointed