Chewy.comReviews of chewy.com

if it was possible I would have rated this company a zero........ my wife did business with this company for years........ they had us on auto delivery for cat litter which my wife cancelled..... they shipped us product anyway..........my wife then called to set up a return and the person she spoke with deliberately kept repeating back the wrong information, needless to say the product was never returned because of that person's continued deliberate screw-up.. my wife has now deleted her account with this company I will now spend the rest of my life letting people know what a rip off this company is

I have been trying for 2 days to get a refund on my package that I did not receive and they keep giving me the run around. For a business that claims to pride itself on customer support, they are the absolute worst. Please beware!!!!

Chewy is Awesome! Their customer service goes above and beyond every time. My girl kitty recently passed and the Chewy team sent flowers. That meant the world to me and so touched my heart!

Would give 0 stars!! I placed an order and they called to tell me the coupons that I had applied the ones the system ALLOWED me to have and the CHAT AGENT stated I could use is not honored and wanted to cancel the coupons and still process the order. After I asked why and they said it was a system glitch and it shouldn't have been allowed. So instead of honoring it after their system failure they cancelled my order. BUYER BEWARE!!!!!

I bought 2 extra large horse balls for a dog a month ago and planned on giving them to him when summer started. The dog does not live with me. The balls remained in the original box which was not opened. Because the dog I bought them for just died of a brain hemorrhage, I called Chewy to ask about their return policy and, unfortunately, told this story to the Chewy rep. They refused to take the balls back because the animal died.

I used to prefer chewy to any other because of its convenience. My bulldog lost weight and needs his apoquel reduced but it requires two different doses now so he isn’t overdosed. Well chewy charges the same price per pill for each of the three doses. So now I have to spent $160 a month instead of$80. Customer services told me that’s how everyone does it so it’s no big deal. You can’t keep gouging us for pet meds!!!! Animals get surrendered or put to sleep because of the cost of medical sh!! They don’t care, just hand over the money

My problem is with Fed Ex. They drop the packages every time. Cans of cat food break open, gravy all over. I had to rinse off every can. Lost 2 cans this time. Guess I'll be going back to buying from the local market again.

Fed Ex has got to be the worst shipping option available. Stuff comes damaged, opened, or best of all late and please how can 2 boxes as be seperated??? Still waiting but based on history not really confident I'll see my order soon. Not sure why I allow myself to keep repeating the same old BS by ordering from Chewy. Need to look closer at TSC.