Chewy.comReviews of chewy.com

My main issue was using the pharmacy for my dog's heart meds and pain meds. I had it set up on autoship, and I got the usual email from them saying my order was preparing for shipment. Weeks later, I realized I still didn't have it, so I logged in to check the tracking info. Imagine my surprise when my account said the order still had not shipped. I reached out to customer service to ask. Apparently they could not find a prescription for the heart meds he'd been getting for over a year. Instead of telling me they'd lost it so I could get another prescription sent in, they told me my order was coming and then DID NOTHING. No one could tell me why his pain meds had not shipped yet. So I paid $15 to mail in another prescription expedited, as my dog needs his heart meds. They then deny the prescription, as they did not like how my vet filled it out. At this point it's been over a month since they should have shipped his 2 meds, and I have neither. After much complaining, they did eventually send his pain meds with no explanation as to why they never sent it in the first place. Never got an apology or explanation. No concern whatsoever that my dog was without his life-saving heart medication and pain meds to keep him comfortable. It's also always rubbed me the wrong way that select customers get gifts of flowers and art for the loss of a pet while others get nothing. I've lost 5 dogs over the many years I've been a customer of Chewy. I've never gotten a single thing, not even a condolence card, and then they royally screwed up my old dog's meds. Needless to say, I'm no longer a customer of theirs. Mistakes happen, but their attitude and lack of concern over their mistake was appalling. Being passed from rep to rep, who all basically shrugged and said, "Sorry, don't know what happened," was more than frustrating.

Most horrible experience I've ever had with a company in my life. They sent damaged items. Then I sent them back for a refund. They not only received the items back but then shipped new items even though I said I wanted a refund. So when the new items were sent and they attempted delivery, I refused them. So again, I told them I wanted a refund. A week later, they received the items back at the warehouse. I still never got a refund. I contacted them multiple times, only to be ignored. Then, when I finally told them I would show up at the business and cause trouble, I got a call from an idiot named Shellann or Shelly Ann. I don't know; she must have had marbles in her mouth because I couldn't understand her. She called me late at night, so I called the next day to speak to her and, of course, got the runaround. I ended up just disputing the charge against them for fraud. DON'T TRUST THIS COMPANY. They will respond alto this and act like they give a damn but they don't.

Never had an issue with Chewy til now. Had to call the number provided to confirm my billing address. The number provided is the wrong number, when i called some random man answered. I asked if it this was chewy.com he said "i dunno" i hung up after that...

Great company. Quality products and terrific customer service! I have found items on Chewy that I cannot get otherwise, AND at a very good price!

My dog crossed over to the rainbow bridge a couple of months ago. I thought I had cancelled all my auto deliveries but somehow a deliver snuck through. Chewy.com was so understanding. They took care of the issue right away. They helped me to make sure my dog was memorialized and a few days later, on my doorstep were flowers with a very sweet note! I have always had excellent customer service with Chewy.com, but this - this was above and beyond. Chewy is family.

Chewy has prices listed on Google that are very misleading. This is very deceptive to say the least..I went to use the price listed as a priceatch for local store and looked like a big fool when I was looking up on Google and they were on chewy site and prices were ten dollar difference or better..happen to be a judge and law firm attorney locally behind me in line and suggested I start a class action law suit or tort suit against the site..I've reached out to them numbers of times on all the discrepancy and one was as bad as 3.45 listed on a 30lbs bag of catfood meow mix brand which they did fix was liated on Google and as well as their site..when asked if they would honor that liated price of course said no but took weeks before correcting it..this is very rude of them to false advertise but the rep I asked about the situation to last said it's for new customer and so forth but not any of theyre reason is listed on Google advertised prices at all under shopping for pet foods ...note they are one of the several companies I've ru across doing the exact thing..and we wonder why this world is as it is today ..it s the people in it that make it this way...

Chewy's customer service is awesome. A young woman named MaKayla helped me on 4/30/24. Unfortunately, our pet passed away and I needed to return an item. She was so compassionate and understanding, which meant so much to me. I wish all people working in customer service roles were as kind and caring as this young lady was!

I absolutely love this company... they always deliver ontime and my dogs are never without food... definitely recommend them I have been with them for 1year or so