Chewy.comReviews of chewy.com

Recently, I began ordering from Chewy. First orders were no issue. A recent order took a bit of time to arrive. I was frustrated because FedEx was sending messages that I would receive my order for 4 days in a row and it never came. I contacted Chewy who immediately sent out another shipment, plus gave me a credit. I ended up receiving the first order. Contacted Chewy and they were going to route the second order back. The second order still made it to me and when I contacted Chewy to let them know and offered to pay, they said keep it. I think they know how concerned I was for my pet, because I can no longer feed him food from local stores. The special diet food was not available in my town and I panicked when I started getting low. The reps from Chewy were so nice as well. The chat feature works great. Thanks, Chewy!

This company has outstanding customer service and support! I can’t remember any company that I have dealt with that takes customer service to this level. They read the reviews on the products that they sell and then they will take the initiative at times to contact you directly about the product to see what they can do to help. Normally next day delivery and it’s always put on my front porch. Chewy.com has become my go to place for pet products and I couldn’t be happier.

Similar to other one star reviews here. They sent us a mailer for $20. It doesn't work. I have spent the last three days trading emails, sending photos of their mailer(!) to them and getting them to process the order as they should have. Lots of "give a hug to [dog names]" that are supposed to be warm and fuzzy. I just want to get them some dogfood. I think I'm gonna switch back to a local shop.

We just love chewy.com! They have fast shipping, honored coupons they didn't even have to honor as they were from Purina, and have a large selection of products. No matter what I contact them about they seem more than happy to help. We have used chewy.com for years and for us it is the best company we deal with. Great customer service too! Can't imagine why anyone would not love this store.

I have relied on Chewy for years, for 5 dogs and a cat. Chewy has never let me down, when I have received an autoship after the loss of my best friends, which has usually happened within days of their crossing over, they have always been sympathetic and directed me to donate my order to my local shelter or rescue and refunded my money. They have gone above and beyond, sending flowers and condolences for my loss. Customer service is friendly, courteous, and always helpful. I have never had a back experience in dealing with Chewy.

Items I wanted weren't on special, so the employee said they could give me a refund if I placed the order.I said ok and refund for $40 off a $200 bill hasn't posted with my bank yet.This was over 5 days ago; days after they sent me an email wanting a rating about the customer service, which I always think is unnecessary.Not using Chewy again, will go to another site.The yak cheese I ordered were Top Dog brand and they didn't last my dogs a day! Cheap quality product,but they charge as much as the good companies.Rip off.Im disabled, so $40 is a lot to me.More importantly, dishonest and scammy with lousy customer service.1 Star is too much : Revised; called after another 3 or 4 days and a different employee gave the original refund for $40

I made a purchase using a giftcard, they simply canceled the purchase and did not refund either my money or my gift card

I recently lost my very best friend, Dolly. She was 15 and was diagnosed with Congestive Heart Failure. Over the years I have enjoyed doing business with Chewy. I have always had a positive experience and calling to speak to a representative has always been extraordinary. The personal touch of asking how Dolly is today is always appreciated. I have always found their customer service representatives helpful and nice. I was telling a friend about the awesome customer service that I received, and she explained to me that she is involved with animal fund raisers and how generous Chewy always is. I cannot say enough about the integrity of Chewy as a company and their genuine love of animals and their owners. How wonderful it must be to be an employee of such a phenomenal company. Thank you so much, I will never get over losing my Dolly and I will never forget Chewy!