Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Pet M.
HORRIBLE!!! It’s taken them 8 days to process antibiotics for my dog and I’m still waiting. If you need medication and can’t wait 2 weeks, order elsewhere. They don’t care and very politely read from a script with no follow through. I will NOT order meds from them ever again, even if they’re cheaper. Not worth making my sick dog suffer and wait because of their policies of no fax prescriptions or because they are “a little behind” in processing scripts.
KK
After spending $100 per month for our sheltie's meds for over 5 years, we had to make the decision to let her go. Called Chewy.com on our way home. Chewy.com had sent us 3 months of meds but we could only return 1. We donated the others to our vet. Keep seeing how others got flowers and sympathy cards, but all we got was more grief trying to return it.
Tom K.
My dog passed away. I notified Chewy that I wanted to return some unneed products, they credited my account and told me to donate the items. Very sympathetic.
Valued C.
If you are a pet parent, you can’t go wrong with Chewy’s. I called them yesterday to let them know my Daisy Mae had passed and inquired how to returned the prescription food she left behind. They credited that purchase and today I came home to a dozen peach roses with a vase. Wow! WHAT AN INCREDIBLE company!
Dog M.
I think it’s great they can deliver chew toys within 24 hrs. But what I really need is a pharmacy to not mess up my dog’s order, blame the vets office, waste 6 days that my dog needs medicine, and NEVER apologize.
ingrid I.
I was getting emails about reordering for my dog that passed so I let them know and they sent me a heartfelt letter and flowers! Not many companies would do that❤️
Robert
I've shopped at chewy a few times and have always had a good experience with my orders.
Lee R.
Reached out to customer service and within an hour of sending an email I was contacted and my issue was resolved. I tried a new product that did not agree with my dog’s tummy. Instead of returning the product, Chewy asked me to donate to the local shelter and refunded my money. I absolutely love this Company!
