Chewy.comReviews of chewy.com

Bait and switch. Auto ship will cost you way more than competitors. $140 for a box of pills can can be had for $100 at many other sellers. Stay away.

So we tried a very expensive vet ordered food for my super senior cat. It didn't help and we had her put to sleep yesterday. Chatted with Chewy. They answered so fast it frightened me. I explained what happened. The agent expressed sympathy very nicely and refunded the $322 I spent on the food in an instant and asked me to donate the food. Wow!!!!! Need five more stars.

My beloved dog passed away. He lived to ripe old age of 19. I knew he had defied the odds and we had many loving and happy years together. That fact alone gave me peace. I know I did right by my beautiful animal. The hard part was loosing the incredible bond we shared. Loosing 19 years of friendship, companionship and love has been incredibly painful. I had forgotten that I had signed up for auto ship on the Chewy site for a product that I regularly used. A month after the dog’s passing, Chewy sent me the product. I notified them that I would no longer be needing it and I would be canceling the subscription. I also told them why. Chewy gave me a credit for the product. Instead of asking me to return it, they advised me to donate it. I was very grateful for that. Then, a week later they sent me a gorgeous sun flower bouquet and a lovely note. I was floored and incredibly touched by their generosity and kindness. Thank you Chewy. I appreciate your thoughtful words and beautiful flowers!

the website says order 2 and get a 3rd free. website is difficult to understand and they don't send a 3rd one. emailed them and they say it's in the fine print.

I want to start by saying CHEWY IS AMAZING!!! Every staff member I spoke with was so caring..understanding..sympathetic..truly heart warming. I've had a really rough time I lost my husband then my son became very ill my best friend almost died so my life was upside down. When I called to place my order for my dogs medicine they just treated me like i was one of their own family members. They even said I can call chewy in the middle of the night if I can't sleep and needed to cry that they would listen and help me thru it. That may not mean anything to someone else but it meant the world to me. For a complete stranger to just listen and let me cry was so amazing. I MEAN EVERY SINGLE PERSON I spoke to was incredibly kind and did everything they could to get my dog her meds QUICKLY so I could deal with everything else. I can't say enough nice things about the whole staff at chewy from the pharmacy to the call takers everyone was truly AMAZING. I got my meds for my baby and I can focus on things at hand thanks to the support and help I got from everyone at CHEWY ... THANK YOU TO EACH ONE OF YOU. you lifted my spirits and gave me a smile thru this horrible time. I wish I could thank each of you personally. So if you need something for your pet or just someone to listen I promise you the whole staff at chewy will help you in anyway they can. Again THANK YOU ALL AT CHEWY. Your kindness will never be forgotten. Sending hugs to each of you from myself and Chloe. You all are #1 in my book. Bless each one of you lovely people for going wayyy above and beyond for us. Great job chewy!!!!! Kelly Downey & chloe

They used FedEx for their deliveries . Employees from FedEx are very disrespectful to customer’s properties. We ordered some pet treats and liter, Chewy company didn’t packed properly, packed food and liter in the same box. Liter bag was cut opened and food bags got destroyed, all liter sand and food were mixed in the box. Then FedEx employee slammed the box on the concrete at my front door when he delivered. My ring camera captured it how hard he threw it on my brand new concrete, and crack line appeared.

I ordered expensive dog food. 30 lb bag. First bag was two years expired and contained mold. They quickly sent a second bag and it was a year expired. Who is training their warehouse staff? Who sends out old food? I am told I got a refund. I told them to cancel my account and don't send me emails Bad business practice.

Chewy has been nothing but a positive experience since we started using them. There are always plenty of options and we always find what we are looking for. The customer service reps are always genuinely happy to help and professional. I’ve had to complain multiple times about FedEx not properly delivering my Chewy packages and they handle it swiftly every time and always offer a replacement. The only way they could improve their service is by ditching FedEx for a company that cares about deliveries.