Chewy.comReviews of chewy.com

Some chicken sticks got my dogs sick. I thought it could of been something else so I waited and gave my doggos the treat again and they got sick again. 😫 I will never order anything from chewy.com. I called and told them about my issue as well.

While I can appreciate their free shipping if I spend about over $50? I think they are clearly, "missing the boat" with coupons for first time users only - seldom for their steady, repeat customers. There is no question, that this will be one of their eventual, primary sources of failure as an online supplier. It's coming...

I use Chewy autoship for my pet treats. When I received my most recent order, it was not packed well. The treats were very broken and the shampoo bottle was cracked. I emailed Chewy and was immediately sent a duplicate order, at no cost to me! I hope the packaging issue gets resolved, but I can't complain when Chewy replaces the damaged items for free.

I have sent 4 emails asking for a receipt.I save points at Purina. I've never received any reply..no ok , no we don't do that. I have received 3 surveys " how did we do" did we solve your issue? Kidding right? I get emails telling me " I need this" so I know they have my email.and i know enough to stay away from.this company..they show how little they care once they have your money. Gezz I'd hate to have problem!!! This review asks date? It's been 2 weeks since I first asked I used them.maybe two or three years back for autoship and as someone else pointed out they send orders way ahead of time..I had so much cat food at one point i had no room to store it also cheat you out of coupons and deals..I received a coupon in the mail and thought I'd give them a try with a one time order of half of what I'd Normally buy..their customer service has gone from poor to non existence. I filled out every survey stating NO ONE HAS CONTACTED ME ..so it would appear they don't look at the surveys they send or just don't care.

Chewy.com has been my go-to for pet supplies for years. Their quick delivery and reasonable prices are impressive, but their customer service truly shines. When our dog passed away, I called about returning unopened food, and they not only credited my card but also offered a thoughtful suggestion: donate the food to a shelter. Touchingly, a bouquet and sympathy card arrived soon after. I wholeheartedly recommend Chewy for their kindness and dedication to their customers and their pets.

THOUGHTFUL. I have been using CHEWY for my pets' needs for years. We had to euthanize our dog about two weeks ago. With that I had called to return a bed we just purchased. Not only did they say to donate the bed and they would refund me; we received a bouquet of flowers today from CHEWY. How thoughtful is that from a company like CHEWY. I will never stop using them as long as I have pets. Thank You Chewy for your kindness.

I have been ordering from Chewy.com for several years, they are always helpful and accommodating. Las night we had to put our baby dog of 15 years to sleep, and I called Chewy to see about sending back the unopened cases of food I just ordered since he was no longer here to eat it. Not only did they credit back my charge card, but told me not send back but donate to a shelter instead. Then, to my SHOCK and SURPRISE, a bouquet of flowers arrived at my door with a sympathy card personalized with Ricky's name. I can't believe it, what company on this planet is that generous, kind and thoughtful? I recommend everyone support this company to help them promote their generosity and kindness!

Auto ship has deteriorated badly. Chewy failed to ship an ordered package of dog food twice. The first time Chewy claimed a “glitch in the system” caused an failure to ship. Upon calling Chewy a replacement package was ordered… the replacement shipment has now stalled for 3 days after receiving a “shipping label.” Never had this problem before with over 10 years of transactions with Chewy. I’ve now switched to Amazon and the order is underway.