Chewy.comReviews of chewy.com

On May 30, 2024, I placed an online order for my 11 year old fur baby Shay, a flat haired retriever. Once the details of the purchase were reviewed , I realized I had placed the order for my Rottie fur baby Miami. I contacted Chewy immediately and received great service from Jeremy. He was kind, sensitive, friendly, and a problem solver. I expressed I accidentally ordered meds for Miami, sadly I lost her in November 2023 to bone cancer at the age of 12. Jeremy fixed the problem, gladly. Chewy and Jeremy sent a beautiful yellow rose and white carnation bouquet of flowers. You can’t get better than that! Thank you for the best surprise of the day.

i used chewy because it was quick and easy. i gave them my vet info, pet info, offered my urinary cat food for $120 a bag, only to find out i have to wait for authorization again. same cat. same vet. same food that i’ve ordered multiple times in the past. So they’ll take my $202 from my account and not ship my cat food. it’s cat food. not nuclear secrets. i order from them bc it was quick and easy. Now thats its easier to drive 22 miles to my vet to buy it, ill be doing that. no more chewy for me.

It’s is good for my dog

In today's world of good customer service and bad customer service, I think Chewy has figured out good customer service. Have been using them for years now and anytime I have ever had an issue they figured it out and took care of it. Recently placed an order and unfortunately the next day lost my pup due to old age. They not only gave me a refund and suggested that I take food to my local shelter to donate, but a few days after I lost old girl they so graciously sent a really nice vase with flowers. It literally brought me to tears. To think that there are still companies out there in our world today who care enough to do such a nice thing when going through what I have been going through with my loss is really incredible. Just wanted to say thank you. Know sometime in the future I will be getting another dog and will use Chewy. Some companies say that they have good customer service but actions always speak louder than words. Can't say enough about the folks at Chewy. Thank you so much and you can bet I will tell all that Chewy the place for that customer service that we all looking for.

I have to say that in a new world of uncertain and sketchy Customer Service, Chewy.com has consistently EXCEEDED my expectations. Now even though my expectations have considerably lowered over the past 5 years, if that had not, Chewy's Customer Service would be a 10. The date for this reviews 5-26-2024. However, I have been using Chewy of about 8 months now and every time, EVERY TIME, I have to speak to someone, my expectations are Exceeded. They are so Kind, Pleasant and Helpful.

I have been using Chewy.com for years and have experienced nothing but exemplary customer service. Our beloved dog Bruiser an American Bulldog just passed away unexpectedly at 7 and they not only credited me for recent purchases without having to send the items back but also sent a beautifully written heartfelt card and a hand painted canvas of Bruiser. This company takes customer service to the next level and I would highly recommend them to anyone that has pets!

I have ordered from Chewy.com many times. I am always pleased with the speedy delivery plus am able to easily talk to a customer representative when I have to. What a JOY that is!

Chewy is absolutely incredible. Their customer service, they ship time, their products, their prices. The way they give back to the community and help dogs in need while also helping me and my pup makes me emotional if I think about it too long. Love you chewy; I’m a forever customer!