Chewy.comReviews of chewy.com

I have been a happy Chewy customer for many years and have always been very satisfied with the products, Autoship process and customer service. I find Autoship easy to change the date and add/subtract products. What prompts me to write this review is a recent experience with customer service. I purchased a $90 bag of dog food. Before I could use it, the vet changed the food because of a skin issue my dog was experiencing. Without hesitation, Chewy refunded my money and told me to donate the unused food to a shelter. No return needed. Love their philosophy! Love their customer service.

I have seen the ads, and lots of people in my facebook group recommend them. However, after signing up for an account, they refuse to ship to Alaska. There was no reason given. The shipping process to ship to -any- state is literally the same. The process to calculate tax and shipping is the same. Packaging for shipping is the same. Customer Service just doesn't know why their system has that artificial limitation in it. Due to the above issue, I have found that they do not provide service.

Even when there's been the rare glitch, Chewy's customer service is amazing. They listen, they are kind, and they have always made things right. Recently, I lost my pet cat Thelma, and Chewy sent the most beautiful bouquet of flowers to my doorstep. I can't think of any other company that is as caring as Chewy and because of that I will remain a loyal customer

I received a promotional postcard for 30% off my next order which did not work. (It's the 2nd time). There are no exclusions listed on the postcard. Spent 20 minutes with various techs to see if they could try to find out why. I was hung up on when they were transferring me to a 4th person. I called back only to be told I would have to repeat the process over again. I cancelled the order and will not be placing any further ones.

I love how they send the pets birthday cards every year that you say with them to order from them. They were even nice enough to offer and send me a painting of my cat from her profile picture. They have good sales and yes sometimes they will be out of a certain item but im sure its part of the supply and demand and things change in life here and there so i completely understand. And as soon as i am able to get myself going with some income again ill be able to order from them again. Thank you Chewy for everything that u do, you are very much appreciated!!

I an not sure if this is the Canadian Chewy reviews. I ordered from Chewy for the first time a couple of weeks ago (Blue Buffalo dog food and treats), since then our dog got sick. His vet has but him on special food that he will need for the rest of his life. As we hadn't open the food a reached out to CHEWY customer service. In today's market I had no expectations but was amazed that Jose offered to refund the cost of the food but also the treats (which we had opened). Chewy suggested we donate the food and treats to a shelter and went as far as to send me an invoice to give to the shelter so they can issue a tax credit. That is incredible customer service, I recommend Chewy to all pet owners.

Chewy has been great! I've ordered multiple prescriptions & medications for my cat. Orders are processed same day and shipments usually arrive in 2 days with their free shipping option. I was skeptical of a big online retailer, but when I've had to call in their customer service has been very understanding and helpful. I wish I could use Chewy for all my cat's medicinal needs.

I am very unsatisfied with them.