Chewy.comReviews of chewy.com

I have had nothing but great service from Chewy! Their return policy is great and they will fix anything not up to your expectations.

Don’t bother. They only sell damage cases of cat food. I’ve had auto-ship for 6-8 months and I constantly get dented, cracked open cans. Customer Service gives nothing, could not care less. Won’t even look at the pictures.

Chewy's customer service is absolutely phenomenal. I've ordered from them a number of times and never had an issue until recently. During my last order a few items were missing when the package arrived. When I called to report the issue, the phone was answered immediately by an agent without any automated system whatsoever. That call took all of five minutes and they were kind enough to overnight the missing items at no charge. I later posted a bad review on their site for several of the products I had purchased that simply were not as effective as they claimed. Chewy soon after contacted me via email apologizing for the dissatisfaction and initiated a full refund that I neither requested nor expected. While the prices are slightly higher, and the inconvenience of having to wait for shipping is a little annoying, the customer service is incredible; almost completely unheard of in this day and age. For that reason, I'll be ordering all of my pet products with them from this point forward.

Chewy, there Pharmacy personnel are beyond incompetent. It had taken me 4 times as long to get the medication as they advised. They are so dumb when I call and give them the correct phone number they pull up the wrong account EVERY TIME. Even with email they still manage to some how screw it up again. When brought to their attention that the keep screwing up they promised a 30 dollar discount, that was a lie. They also promised to sented over night because of their constant screwing up, that was also a LIE. They said and it is advertised that I would get 30.00 egift card for 1st time customers, ALSO A LIE. So, to sum it up they cost me lots of time, about 9 phone calls, 5 lies, over charged, and so on. GO SOMEWHERE ELSE THESE PEOPLE ARE CROOKS AND LIARS !!!!!!

SHAME ON CHEWY! Don't say you care about pets or your customers! If you buy pet food from CHEWY read on on check out these photos. I just ordered 5 cases of prescription cat food for Noah to the tune of several hundred dollars even with autoship discount. They were delivered today. All 5 cases came in one box with no packing materials. When we opened the box every case had dented cans and 3 of the 5 cases had cans so badly damaged that the lids buckled leaving cat food gravy everywhere! I contacted Chewy and sent pictures. This is what I was told... "So sorry. We can send you 1 case replacement." When I replied that was not satisfactory and requested 3 cases be replaced, I was told they would only do that if I returned the damaged, leaking cases! Really? How am I supposed to package up and mail gravy-ladened cat food cans? The pictures don't tell the story?? As I write this my husband is sorting through the cases to determine how many cans we will actually be able to use. I don't use compromised cans of food for us and I won't risk my pet's health or life by giving him food from compromised cans! Needless to ssy, I will not be ordering from CHEWY again. SHAME ON YOU CHEWY!!

VERY UNHAPPY. Ordered medicine prescribed by vet for my cat - $54 - but can’t dose her because the syringe doesn’t fit the adapter - which split anyway. Chewy says they can’t help me. No refund. No new syringe. No adapter. Will order elsewhere from now on. And I have a cat not getting any medicine. Why is this ok with them?

We have two pitties and live about 30 plus minutes from a decent pet store. Prices at our local pet supply store are high. Chewy saves us time and money. Plus Chewy sells hard to find items, medications, foods for dogs with food allergies. Prices are good and all of our orders arrive in 2 days! We don't even get most Amazon packages in 2 days. Last week we lost our 13 year old pit mix. Chewy sent us the sweetest care package including a rock with our dogs name on it. Thank you, Chewy! Keep up the good work and you'll have a customer for life with us.

Chewy pretty much invented the autoshipment (since stolen by everyone) and their live customer service with real people who actually speak English is reminiescent of Amazon back when it was good (like 20 years ago). But sadly I think Chewy is beginning to overextend itself. I had no idea they had "pharmacists" on staff (late at night no less) but I very much doubt these are real pharmacists. The one I spoke to didn't know anything about anything and kept telling me to "talk to my vet" - my vet, meanwhile, had told me to ask the pharmacists. This was NOT a real pharmacist! Pharmacists understand drugs, dosages, how to keep it, etc. This girl, I could tell she was very young, knew absolutely NOTHING. Chewy has gotten into the prescription med business and I guess to do that it probably needs "pharmacists" on staff but someone should really investigate them. Pharmacists should understand drugs and this one most absolutely did not.