Chewy.comReviews of chewy.com

Chewy was very sympathetic to me losing my baby boy Henry. They refunded a recently received unopened very expensive medication. Told me to not worry about sending back & then I received a bouquet of flowers & very kind letter of my loss. I would recommend chewy very thankful for their support & understanding in a very difficult time. Truly meaningful to feel like they understood how heartbroken I am. I am planning to donate the medication to my vet or shelter if they will take. Thank you chewy for caring about my baby & me.

If you told me that a live customer service representative for a large company would pick up on the first ring, I would have thought that you were crazy! This has happened any time I've called CHEWY. Sadly, my GSD is seriously ill & I called CHEWY to return his last automatic food shipment. Tommie (Tomasa) in Arlington TX could not have been nicer or more efficient. She cancelled my monthly shipment, issued a refund & asked me to donate the unopened food to the Denver Dumb Friends League. This level of efficient & compassionate customer service inspires life long loyalty in me.

TERRIBLE SERVICE. I just deleted my account with chewy because of its unreasonable staff. I mailed in a 12-month prescription and was only given a 6-month supply because I opted in for the 6-month auto-ship. I have contacted them serval times and they have said I only had a 6-month supply on file, but I checked with the vet and it showed a 12-month supply on the original. I do not understand how a multi-billion corp. is able to easily lose track of prescriptions and give customers false info. I even attached a screenshot of the original order with the prescription expiration date. AVIOD PHARMICIST RUTH!!! IF INTERESTED IN GETTING FLEA MEDICATIONS, I WOULD SUGGEST ANYWHERE ELSE THAT IS NOT CHEWY. Chewy does not have the best price nor do they have reliable service. This has not been my first rodeo, because the same issue has happened a year ago with the shipment delay on my dogs the prescription which ultimately led to my dog getting fleas and messing up our entire home.

I recently had to euthanize one of my dogs and needed to cancel food and medicine subscriptions on chewy.com. They were so gracious in allowing me to be refunded and for one particularly expensive supplement, which was unopened, they asked me to simply donate it to a dog in need rather than ship it back. How nice. The crowning jewel was coming home to a bouquet of flowers from Chewy with a sweet note about my pet loss. That is over and above customer service. It was a very touching gesture. It meant so much. Definitely created even more loyalty for me. Thank you, Chewy!

I have used Chewy for my dogs for over 7 years and have never had a bad experience. Such a reliable and quality company! I recently lost my last dog, Duke, and they insisted on refunding the food I hadn’t used. They then sent me a bouquet of flowers a few days later! This company knows how to care for it’s customers!!

I recommend Chewy, they were so kind when my dog passed away, they send me flowers and everything that I ordered came the following day, they credit my account back. It touched my heart and I always use Chewy.

Total ineptitude processing an emergency order that includes a Chemotherapy drug for my dog who is dying. Now my order will be a week and a half late and there are no other options. Please don't trust them with your pet's life!

Chewy 💙 Can believe it!. You guys are the best, few weeks ago , when I was with a really bad cold, they sent me a nice cup with cough natural medicine and a week ago I lost my 17 year old baby Peluche (dog) on 06/05/2024, and I called then to cancel his autoships orders, and today I received this beautiful bouquet of roses, you guys do not how much this meants to me, to know that some cares is priceless. Thank you so much for been here for me in this hard time, I still have Frida 3 year old (Akita) and Billie 1 year old(cockatoo) thanks again Dailyn and the Chewy Family, for the beautiful roses and thank you for always sent me the orders right and on time . Love you. ❤️