Chewy.comReviews of chewy.com

We’ve used Chewy for different things for different dogs for many years. They really are the most caring company. I have never gotten a rude or disinterested representative. Every representative I have spoken to has gone above and beyond to resolve my issue. The woman I spoke with yesterday was so kind as I explained we just had to say goodbye one of our sweet dogs. I wanted to see if we could return the unopened bag of his food. We can’t because it’s prescription but she credited our account a full refund. We will donate the food to the rescue we work with. I was just telling my mom how wonderful Chewy is when I got home to a lovely bouquet of flowers with their sympathies. How kind and thoughtful. We want you to know how much we appreciate you guys. Thank you.

Absolutely love Chewy. Fast shipping and great customer service. I had an issue with a dog car seat and they refunded me no questions asked. Highly recommend shopping with them.

I recently left a review on the Chewy site for a cat tree that was showing wear after only three months of light use. Without asking, I was contact by them with the offer of a return and refund. I was not interested in returning a big bulky item but said if I was given a credit to buy replacement parts from the company then I would be satisfied. I immediately received a credit! 100% satisfied with the result.

I love Chewy. My AutoShip for Haley‘s prescription didn’t come last week. I was so caught up in work that I didn’t realize it was late until I ran out of her meds today. I called Chewy and not only did she take the shipping charge off she gave me another discount plus she reminded me I had a $30 gift card which she also applied. Anyway, it all brought Haley‘s $50 prescription down to $16. That’s why I keep ordering my pets’ food, medicine and other needs from Chewy. They are awesome!

I have ordered from Chewy before with good experiences. But I’m writing this review because I was hacked yesterday and the hacker tried to buy expensive dog food under my Chewy account. I contacted them after I received a suspicious email, but their system had already flagged the purchase as suspicious and they went above and beyond to help me. I really appreciate the awesome customer service!

We had our dog on auto delivery for her anxiety medicine. She passed away on Father's Day and we received flowers from Chewy immediately. I was stunned! They also refunded me for the most recent auto ship that we hadn't even had the chance to open yet. Their customer service was kind, helpful and supportive. I will choose chewy forever and ever.

Good deals, bad customer service….they cancelled my order after it was approved because “I had used the promo code previously”. It was a welcome back promo code, good for about a month, and I hadn’t placed an order with them for over a year….

Chewy canceled my order just because they didn't like that I used the promotion code they sent me on email! I spent two days emailing them and finally bought the dog's food in another shop. I will never return to them, and will talk about these greedy people to all my friends. Choose another seller, these guys are just awful, don't trust them, your pets will never receive what they need. Customer service also didn't help. Just AWFUL.