Chewy.comReviews of chewy.com

We recently lost our beloved dog very suddenly. He was on a special diet that required prescription food. We called to see if we could return our pet’s food for credit, etc. Christopher and the Chewy family were so caring and heartfelt about our loss, and advised us on refund etc., and advised us to donate the food. A week later, we received a beautiful token in the mail as a remembrance of our dog from Chewy, along with a heartfelt card. Such a kind gesture, that just touched our hearts. Thank you so much for caring.

Chewy is the best online company I have ever dealt with. I use it for Batman (cat) as well as Ava & Elle (Siberian Huskies). If there is an issue a simple phone call fixes it. Their employees are professional, kind and caring. I don't remember how I became aware of the company, but they have been SO helpful. George and Myrtle

I had ordered some medications for my elderly dog and sadly before the shipment arrived my dear friend had passed. I called Chewy to see if it was possible to cancel the order and the reaction from the team is something I've never experience before. The team was so caring and heartfelt about my loss, they rushed me through the return and helped get everything refunded immediately. A week later, totally unexpected, I received a small token in the mail as a remembrance of my dog from Chewy, along with a heartfelt card. It's not something you want to experience, but Chewy truly knows how pet owners feel. Customer for life.

I accidentally created an autoship of shampoo and bath products for my puppy. Upon receiving the 3rd shipment, I called into customer service to cancel. The phone was answered very quickly. The agent located my account and cancelled the future autoships. She then asked if I needed all the product and created a return label so I could return the unused items. It was above and beyond and unexpected (in a good way). I will be a return customer knowing that they really do care and have a customer-first store front online. Thank you Chewy for restoring some of my faith in the customer service experience.

We receive discount promotions in the mail and on email, but whenever we make a purchase at Chewy.com, NONE of the discounts apply. It is nothing more than "bait and switch" marketing tactics!!!

Never received my pets script even though Fed Ex said they delivered it. Chewy said they would resend at no charge. Never sent that either. Their pharmacy part is ridiculous. They have screwed up my scripts on more than one occasion. I'm done ordering from them. It's not worth the hassle....or money lost.

Chewy sent a highly misleading $20 off on $50 coupon by USPS. On the Chewy website almost everything is $30 off of $100. None of those, however, are eligible for the $20 off $50 coupon, which therefore is nearly worthless. Bait and switch: really annoying waste of time.

It was very kind of the Chewy Company to send us flowers when our beloved dog passed away recently. Thank you so much Chewy, it is greatly appreciated. Knowing others care helps...